Troubleshooting Tips when a Qnaire freezes or cannot be submitted:

  • If your Qnaire contains any triggers, ensure these are appropriately configured to the correct  ID
  • If you have recently updated patient data categories that are found in the Qnaire, please ensure you have re-linked your Qnaire to the updated properties.
  • Ensure you (or patients) are connected to a stable network 
  • Section breaks cannot appear at the very start of a questionnaire. The questions must always have a question preceding or proceeding them. 

07.17.20

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