Note:
Currently we only support Mobile Mode on the app.
The user who is logging in must have the Point of Care app access permission. See Modifying a user's permissions.
Problem: I only see a blank screen
Exit the application
Navigate to your iPad settings
Click InputHealth and ensure notifications are enabled
Re-open the POC app
If this does not resolve the issue, send us a message through the in-app support chat.
Problem: The App is Freezing
Exit the application
Check that your wi-fi connection is still enabled
Re-start the application
If the freezing continues: Is it when completing a specific Qnaire or for any Qnaire?
If it continues for every questionnaire even after re-starting, please send us an in-app message
If your POC app is freezing when completing a specific questionnaire, navigate to the Qnaire editor on your CHR and refer to the article below.