Troubleshooting the Point of Care (POC) App

Note:

• Currently we only support Mobile Mode on the app.

• The user who is logging in must have the Point of Care app access permission. See Modifying a user's permissions.

Problem: I only see a blank screen

1. Exit the application

2. Navigate to your iPad settings

3. Click InputHealth and ensure notifications are enabled 

4. Re-open the POC app

If this does not resolve the issue, send us a message through the in-app support chat. 

Problem: The App is Freezing

1. Exit the application

2. Check that your wi-fi connection is still enabled

3. Re-start the application  

4. If the freezing continues: Is it when completing a specific Qnaire or for any Qnaire?

5. If it continues for every questionnaire even after re-starting, please send us an in-app message

6. If your POC app is freezing when completing a specific questionnaire, navigate to the Qnaire editor on your CHR and refer to the article below.