Please note:
- At the moment, we only support mobile mode on the app.
- The user who is logging in must have POC App Access User Permissions
Showing a Blank Screen:
If you are seeing a blank screen when in the POC app, complete the following steps:
- Exit the application
- Head to Settings on your iPad
- Click InputHealth and ensure notifications are enabled
- Re-open the InputHealth POC app
If this does not resolve the issue, please send us a message through the in-app support chat.
The App is Freezing:
- Exit the application
- Check that your wi-fi connection is still enabled
- Re-start the application
- If the freezing continues: Is it when completing a specific questionnaire OR for any questionnaire?
- If it continues for every questionnaire even after re-starting, please send us an in-app message
- If your POC app is freezing when completing a specific questionnaire, please head to the Qnaire editor on your InputHealth account and refer to the article below.