TIPS for the Patient & Clinician

For Virtual Visits to function well for both the practitioner and the patient, ensure the following has been set up prior to beginning a virtual visit:

  1. Laptop or computer - ensure that both the patient and provider are using the LATEST VERSION OF GOOGLE CHROME.

  2. If the only option is iPhone and/or iPad (iOS device) use - ensure that the patient is using Safari.

  3. Android devices - ensure that the patient is using Google Chrome.

  4. Close all other applications that may use your camera (i.e. Skype, Facetime, Google Hangouts, Zoom, GotoMeeting).

  5. Before starting a virtual encounter, close all other programs on your computer to prevent them from making your computer slower during the session.

  6. Prior to starting a virtual encounter, ensure that both sides are connected to a stable Internet connection. The upload and download speed of both the patient and provider should be at least: 5-10mbps. Click here to assess your internet speed:

  7. Refresh your screen if you encounter any errors. The patient/client should be advised to do the same.

  8. Ensure you are connected to audio and video on both sides before starting the session. Sometimes your Chrome browser settings will block audio/video sessions—make sure your permissions are turned ON for your camera and microphone.

  9. End all previous virtual sessions once they have been completed. You can do this by selecting the 'CLOSE' button in your virtual visit window.

TIPS for the Clinician:

As a precautionary measure, having your patient's phone number updated in their patient chart will allow you to give them a quick call if they require further guidance on connecting to the visit. Their number appears next to their avatar.

Last updated July 2020

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