Using the UpPatient App, you can view your requested, upcoming and previous appointments. For any upcoming appointments, you can:

  • View and complete outstanding Qnaires (questionnaires)

  • Change the appointment date or time

  • Cancel the appointment

Steps

1. In the UpPatient app menu, tap Appointment. The Appointments window opens, with your appointments categorized by status.

2. To view a list of your appointments, expand any of the following:

  • Today: Today's appointment(s)

  • Requested: Appointments you requested but have not yet received a confirmation for

  • Confirmation Required: Appointments that are still awaiting your confirmation

  • Past: Past appointments

  • Upcoming: Future appointments, including requested and confirmed appointments

3. To view an appointment's details, in the list, tap the appointment.

4. To complete any outstanding pre-visit Qnaires (questionnaires), under Pre-visit Tasks, tap the Qnaire.

5. To request an appointment date or time change:

a) Under Options, tap REQUEST TIME CHANGE.

b) Select the Date and Time you want, and then tap REQUEST CHANGE.

6. To cancel an appointment, under Options, tap CANCEL.

📌 Note: If you don't see the above options, your clinic does not allow online cancellations or rebooking for that specific appointment. Please call the clinic directly to modify your appointment.

Updated May 2021 

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