TELUS Collaborative Health Record (CHR) instant chat feature enables instant messaging between staff through the platform and is ideal for quick notifications or discussions about daily tasks or events - essentially anything related to internal operations.
The chat window will appear (already open) in the bottom right corner when you log in to your account, with a list of all users within your account.
You can also use the feature by navigating to the Chat Icon in the toolbar on the left side of the screen.
IMPORTANT TO NOTE:
The Instant Chat feature is not linked to patient charts which already include dedicated messaging features.
When communicating using Instant Chat, users are able to include Personal Health Information (e.g. patient names, etc). All conversations are stored securely within the same servers storing other personal health information on your CHR account.
Users are unable to download any conversations within the Instant Chat Feature.
A FEW TIPS BEFORE YOU START:
👉 You can move the Chat window around on your screen (click and drag). This comes in hand especially if it is "placed" over important patient information.
👉 You can open and close the Chat window by clicking on the up/down-facing arrow on the top right corner.
👉 Profile Pictures (Avatar) comes into good use here - your team members are able to identify you easier within a group conversation when you have a profile picture set up in your InputHealth domain.
👉 The little numbers in the chat window indicate how many conversations are unread and how many actual messages are unread
1. Starting a Conversation
Click on the "people icon" to see the names of all users
Click on a user to start a conversation
2. Starting a Group Conversation
Click on the menu icon
Select New Conversation from the dropdown menu
Select the Users you would like to add to the group conversation
Click Create Conversation
3. Managing Group Conversations
Click on a created group and then the menu icon on the top bar:
Attachments: this is a folder where you can find all the attachments that were shared with the specific group you selected
Manage Members: this allows the user to add or remove users from a group conversation.
If you add a user only later to a group conversation, you will be asked if the user is allowed to see the previous messages.
Rename Conversation: this allows you to change the name of a group
Leave Conversation: Users can choose to leave a group conversation
4. Attaching Files (max. size of file = 25MB)
Open a conversation from the conversation screen
Click on the paperclip in the bottom right corner and select a file from your computer
You can also drag and drop a file into the chat area.
5. Deleting Messages
You can delete your own messages within a conversation
Click on the message(s) you want to delete
6. Reacting to Messages
Users can reply and send emoji's to specific messages
Hover over the message
Select an emoji you want to react with OR select the arrow to reply to the specific message
7. Searching for Messages
This function allows you to search for exact words within messages. It is not case sensitive
Ensure you are on the Conversation Screen.
Click the menu icon
Click "Search" and type a word in the search box