If your clinic is set up for the TELUS CHR patient app (UpPatient), from the Dashboard view of a patient's chart, you can invite the patient to download and access the app.

If you receive incoming referrals, you can also invite newly referred patients to access the patient app during the triage process. See Inviting newly referred patients to access the patient app (UpPatient).

📌 Note: Patients have 7 days to accept patient app invitations. When accepting invitations, they must verify their email address and date of birth. If these don't match the email address and date of birth in the TELUS CHR, after three tries, the invitation link expires. You must send a new app invitation when patients:

  • Enter the wrong email address or date of birth three times.

  • Wait longer than 7 days to accept the invitation.


1. Open the patient's chart. See Searching for patients.

2. In the patient Dashboard view, find the Patient App widget (also called Mobile App for white labelled clients).

💡 Tip: Don't see the Patient App or Mobile App widget? No problem. You can add it by clicking the + icon at the bottom of any widget column. If you don't see Patient App or Mobile App as a widget option, contact the TELUS Health support team.

3. At the bottom of the widget, click Invite This Patient.

4. Select each checklist item to verify the patient's information and delivery method for the invitation, and then click Send Invitation.

A confirmation appears in the Patient App widget, verifying that the invitation is sent to the patient.

The patient receives a text and/or email (depending on the delivery method you selected), with a link to download and register for the patient app. See For patients - Creating an UpPatient account.

Updated October 31, 2022

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