If your clinic is set up for the TELUS CHR patient app (UpPatient), from the Dashboard view of a patient's chart, you can invite the patient to download and access the app.

If you receive incoming referrals, you can also invite newly referred patients to access the patient app during the triage process. See Inviting newly referred patients to access the patient app (UpPatient).

📌 Note: When an app invitation is sent, patients have 7 days to accept the invitation. While accepting the app invitation, patients must verify their email address and date of birth. If these don't match the email address and date of birth in the TELUS CHR, after three tries, the invitation link expires. Therefore, when the patients:

  • enters the wrong email address or date of birth three times

  • waits longer than 7 days to accept the invitation

you must send a new app invitation.


1. Open the patient's chart. See Searching for patients.

2. In the patient Dashboard view, find the Patient App widget (also called Mobile App for white labelled clients).

💡 Tip: Don't see the Patient App or Mobile App widget? No problem. You can add it by clicking the + icon at the bottom of any widget column. If you don't see Patient App or Mobile App as a widget option, contact the TELUS Health support team.

3. Click Invite.

4. Select each checklist item to verify the patient's information and delivery method for the invitation, and then click Send Invitation.

A confirmation appears in the Patient App widget, verifying that the invitation is sent to the patient.

The patient receives a text and/or email (depending on the delivery method you selected), with a link to download and register for the patient app. See For patients - Creating an UpPatient account.

Last updated: June 2021

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