Any provider can send and receive faxes directly within the TELUS Collaborative Health Record (CHR). We have integrated with SRFax, a Canadian, HIPAA- and PHIPA-compliant fax service.

The SRFax configuration is currently completed by a member of the CHR team. Only account owners have the ability to set this up. See Configuring the SRFax Integration.

As a first step, you need to sign up to an SRFax Account before the integration can be configured. See Signing up to SRFax and next steps.

If you have a brand new clinic, you can utilize the SRFax number that you receive upon signing up with SRFax.

If you have an existing fax number(s) you can port them over to SRFax. See Porting an existing fax number to SRFax.

📌 Note:

  • If you are a new to the CHR, we recommend you sign up to SRFax at least 2 weeks prior to your Go Live date.

  • Multiple fax numbers can be added to one SRFax account; all outgoing faxes will be associated with one primary fax number but incoming faxes can be routed to different fax numbers / inboxes. See Adding a second fax number to your SRFax account.

  • If your account details (password, email) change in the future, notify CHR Support immediately. The SRFax integration will need to be adjusted accordingly to ensure you continue to receive faxes.

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