If you want to modify the mandatory intake Qnaire(s) and want any existing patients who have not yet completed the Mandatory Intake Qnaire to still be prompted to complete it, you must make any modifications on the existing Qnaire itself. See Creating or modifying questionnaires (Qnaires).

The reason for this is if you disable and then re-enable the patient app mandatory intake Qnaire(s) or change to a different Qnaire(s), any existing patients (i.e. patients with charts in your TELUS CHR) who have not completed the Qnaire(s) are no longer prompted to complete the Qnaire(s) before booking an appointment. Only new patients from the time of the change on are prompted to fill in the Qnaire(s).

With the above point in mind, if you've created a new mandatory intake Qnaire, you can optionally replace the current Qnaire.


1. In the TELUS CHR main menu, click the Settings icon.

2. Select Patient Portal.

3. Remove the current mandatory intake Qnaire: Under Patient App Configuration, beside the Qnaire you no longer want patients to fill in, click the x icon.

4. Click Set intake qnaire, and then select your new intake Qnaire.

5. Click Save App Settings.

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