When a patient self-books an appointment, the CHR eBooking site can require them to select the primary reason for their visit. The appointment reasons offered to patients as options are presenting issues that allow eBooking-enabled appointment types (services) (see Creating presenting issues (reasons for visit)). When a patient selects a primary reason, the associated presenting issue is applied to the appointment in the CHR.


1. From the main menu, click Settings > Scheduling.

2. Click the Extra Tab.

3. In the Display Presenting Issue Selection (eBooking) drop-down, choose to either Enable or Disable this option.

4. Click Submit.

5. Refresh your browser for the changes to take effect.

Tags: e-booking, online booking, eBooking, self-booking

Updated: October 9, 2021

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