Important: Please note that this is currently a beta feature. A few CHR beta users have access to test this feature within their organization and provide feedback. If you would like to be on our list of beta users, please reach out to your CHR support team.

You can easily add inline replies or reactions to specific messages in a conversation. This is also very helpful when you want to reply to a specific message in group conversations.


1. From the main menu, click Chat and search for or click a contact's name to access the desired conversation.

2. For the message you want to reply to, hover-over it and click the reply icon.

When you click the reply icon, the chat window displays that you are replying to a message. This is a visual indicator for your inline replies.

💡 Tips:

  • You can cancel an inline reply by clicking the x icon in the inly reply notification in the chat window.

  • You can also click the emoji icon to add reactions to your inline replies.

3. Type your reply and press the Enter key on your keyboard. Your inline reply is sent and also references the message you replied to; this helps you keep track of the conversation flow.

Updated October 15, 2021

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