⚠️ Important: The legacy instant chat is no longer being enabled for our customers. It was a limited beta feature for a limited subset users. We are currently working on a new instant chat, which is available for clinics who would like to be beta users and test this new feature within their organization and provide feedback.

You can easily add inline replies or reactions to specific messages in a conversation. This is also very helpful when you want to reply to a specific message in group conversations.


1. From the main menu, click Chat and search for or click a contact's name to access the desired conversation.

2. For the message you want to reply to, hover-over it and click the reply icon.

When you click the reply icon, the chat window displays that you are replying to a message. This is a visual indicator for your inline replies.

💡 Tips:

  • You can cancel an inline reply by clicking x in the inly reply notification in the chat window.

  • You can also click the emoji to add reactions to your inline replies.

3. Type your reply and press the Enter key on your keyboard. Your inline reply is sent and also references the message you replied to; this helps you keep track of the conversation flow.

Updated March 22, 2022

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