⚠️ Important: The legacy instant chat is no longer being enabled for our customers. It was a limited beta feature for a limited subset users. We are currently working on a new instant chat, which is available for clinics who would like to be beta users and test this new feature within their organization and provide feedback.

If you want to send a message to multiple recipients, you can easily do so by creating a group conversation in instant chat.


1. From the main menu, click Chat > click the plus icon.

Selection circles appear to the right of contact names.

💡 Tip: You can also start a new group conversation from the instant chat window that appears in the bottom-right corner.

  • Click menu > click New Conversation.

  • Select the recipients > click Create Conversation.

2. Select the desired recipients and click Create Conversation.

The conversation is created and the Chat window shows who created the conversation, when the conversation was created and the number of participants including their names.

3. Type your message and press Enter on your keyboard. Your message is sent to all recipients.

Updated March 22, 2022

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