⚠️ Important: This topic applies to the new Instant chat. If you are using the previous Instant chat, and you want to transition to the new version, contact our TELUS CHR support team.

If you want to send a message to multiple recipients, you can easily do so by creating a group conversation in instant chat.


1. From the main menu, click Chat or open the instant chat widget and then click the new chat icon.

2. Select the recipients and click Create group chat.

The new group chat is created.

3. Type your message and press Enter on your keyboard. Your message is sent to all recipients.

Updated May 19, 2022

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