You can create customized provider alerts based on patient's Qnaire responses.
This is particularly useful when you want to track a patient's progress. For example, the provider can be flagged if the patient's Brief Pain Inventory Qnaire score increases by a certain amount or percentage.
Another example, the SCAT-5 and Rivermead Qnaires can be sent to patients on a recurring basis. You can be notified if their score increases by a certain predetermined amount.
Qnaire alerts are sent to providers via E-mail or SMS:
When a patient's Qnaire score increases or decreases compared to previous responses, or
When a patient responds to a specific answer to a question in a Qnaire. See Setting up provider alerts when patient's respond to specific answers in a Qnaire.
📌 Note: You must have a score configured for the Qnaire before you can set up this kind of alert. For more information, see Configuring custom scores in the Qnaires
💡 Tip: Since you manually add the email or sms, you can send the notification to any CHR user. It does not need to be the provider.
From the Publish page in a new or existing Qnaire.
Select Yes next to Alert provider when the score...
Select increased next to Alert provider when the score... if you want to be notified when the score increased compared to the precious response.
Select decreased next to Alert provider when the score... if you want to be notified when the score decreased compared to the precious response.
Select percent and add the percentage if you want to be notified if the score decreased or increased by a certain percentage.
Select score and add the score if you want to be notified if the score decreased or increased.
To send all notification to a specific Email, next to Alert Received Email, enter the E-mail address.
To send all notification to a specific SMS, next to Alert Receiver Phone, enter the phone number.
⚠️ Important: When possible, use email notifications (which are free) instead of SMS messages (which come at a cost when you exceed your clinic's monthly limit). See SMS overage charges.
Updated June 10, 2022