Using CHR voice assistant to set reminders and send internal messages

⚠️ Important: This is currently a beta feature, available to a few CHR beta users in order to test and provide feedback. It will be available to more users once the beta period is complete.

With the CHR voice assistant, you can quickly set reminders, and send internal messages. For more information, refer to Overview of the CHR voice assistant and Creating and sending messages to users.

The CHR voice assistant commands are:

Command	Action
Remind me to	Send a snoozed internal message to yourself.
Send a message to [staff name]	Send an internal message. 💡 Tip: The voice assistant recognizes names better when first name + last name is used.
attach patient chart and for this patient	The message is associated with the opened patient chart.
Saying [Content]	The body of your message.
Mark Urgent	Mark the message as urgent.
Send, Submit and Yes	Send your message, when the CHR voice assistant asks Send now?.
No, Don't and Don't send it	Stop The CHR voice assistant, when the CHR voice assistant asks Send now?. You must continue with your message manually.
In [When]	For reminders, sets your snooze until date.

Steps

From the patient's chart, click the microphone icon and the CHR voice assistant is activated. Activating bot.... Appears.
When Hello, how can I help you? appears, the bot is ready for your command.
You can use basic or long commands.
Long commands provide all the required information in one command. Prompt the assistant by speaking your full command, starting with Remind me to or Send a message to [Staff name], for example:

Command	Example
Remind me to [Content] for this patient in [When], mark urgent.	Remind me to “follow up with the CT scan and hepatic enzyme results” for this patient, in 3 months, mark urgent.
Send a message to [Staff name], saying [Conent], for this patient.	Send a message to Martin Smith, saying “Please give the patient a flu vaccination before they leave and repeat their vital signs”, for this patient.

Basic commands are step-by-step instructions. Prompt the voice assistant by speaking your first command, Remind me to or Send a message to [Staff name], then wait for the voice assistant to ask you a question. For example:

Commands	Example
Remind me to [content] in [When] for this patient mark urgent Yes	Say Remind me to. The bot responds: What would your like your message to say? Say “Follow up with the CT scan and hepatic enzyme results”. The bot responds: When do you want to be reminded? Say in 3 months. The bot responds: Snooze date set on 2023-06-23, send now? Say for this patient. The bot responds: Snooze date set on 2023-06-23, send now? Say Mark Urgent. The bot responds: Snooze date set on 2023-06-23, send now? Say Yes, and your message is sent.
Send a message to [Staff name] saying [Content] for this patient. Yes	Say Send a message to Martin Smith. The bot responds: What would you like your message to say? Say “Please give the patient a flu vaccination before they leave and repeat their vital signs” for this patient. The bot responds: Send Now?. Say Yes, and your internal message is sent.

3. The new message window appears with the prepopulated Title, recipient (To), message body (content), and urgency. For reminders, the message is snoozed until the specified date. Confirm that the message details, including spelling, are correct.

4. The bot asks Send Now?.

If you do not need to make corrections, say Send, Submit or Yes and your message is sent.
If you need to make corrections, say No, Don't or Don't send it or click into the window to stop the CHR voice assistant and make your corrections.
- You can use the new message window as you normally would, click Submit or add Template, etc.

📌 Note: The message is not sent without your confirmation.

Updated July 6, 2023