Troubleshooting

If you're having a problem, please review these common issues and solutions.

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8 articles in this collection
Written by Vincent, Danny, Alex MacNeil and 1 other

Troubleshooting - CHR loads slowly

What to do when your CHR is loading slow. Below is a checklist to ensure you are set up for optimal speeds on the CHR.

Written by Ingrid Spence
Updated over a week ago

DYMO Printer Error

Written by Danny
Updated over a week ago

Validation Errors that occur when trying to sign an Encounter

This article describes common errors you might see when trying to sign off on an encounter.

Written by Alex MacNeil
Updated over a week ago

Missing identifications when patient attempts to login to eBooking

Written by Ingrid Spence
Updated over a week ago

Notifications

Email Delivery 'Failure' - Troubleshooting

Why did my patient not receive an e-mail message from the CHR?Troubleshooting steps to resolve issues with email delivery.

Written by Vincent
Updated over a week ago

My patient did not receive an automated e-mail notification?

Troubleshooting steps to resolve issues with automated email notification delivery.

Written by Vincent
Updated over a week ago

Qnaires

Unwanted Images attach to Questions in a Qnaire

Unintended images are appearing before or after multiple questions

Written by Ingrid Spence
Updated over a week ago

Qnaire freezes during completion or cannot be submitted

Written by Ingrid Spence
Updated over a week ago