Troubleshooting

If you're having a problem, please review these common issues and solutions.

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11 articles in this collection
Written by Vincent, Tara Macklin, Danny and 3 others

Encounter Troubleshooting: Validation Error

This article will help describe some common errors you might face when trying to sign off on an encounter.

Written by Alex MacNeil
Updated over a week ago

How to reset your password

Cannot log in? Please follow these steps to reset your password.

Written by Tara Macklin
Updated this week

Remembering a Patient as you Navigate

How to easily access the most recent patient

Written by Tara Macklin
Updated over a week ago

Updating your Google Chrome

This article will explain how to update Chrome. We recommend you update Chrome on a regular basis for optimal CHR performance

Written by Danny
Updated over a week ago

My InputHealth CHR is loading slow

What to do when your CHR is loading slow. Below is a checklist to ensure you are set up for optimal speeds on the CHR.

Written by Ingrid Spence
Updated over a week ago

Chronic Disease Management

Helping you utilize the dashboard for CCM and how you can use this to help your clinic and identify CCM in patients.

Written by Alex MacNeil
Updated over a week ago

Chronic Disease Management Alerts

This article is meant to help those who have looker and need to look at CCM or Chronic Disease information for their clinic

Written by Alex MacNeil
Updated over a week ago

Notifications

Troubleshooting Email Delivery 'Failure'

Why did my patient not receive an e-mail message from the CHR?Troubleshooting steps to resolve issues with email delivery.

Written by Vincent
Updated over a week ago

Why did my patient not receive an automated e-mail notification?

Troubleshooting steps to resolve issues with automated email notification delivery.

Written by Vincent
Updated over a week ago

Qnaires

Images Attached to Questions in my Qnaire

Unintended images are appearing before or after multiple questions

Written by Mitch Glazier
Updated over a week ago

Questionnaires (Qnaires) Troubleshooting

Qnaire freezes during completion or cannot be submitted.

Written by Mitch Glazier
Updated over a week ago