📌Note: This is currently a beta feature, available to a few CHR beta users to test and provide feedback. It will be available to more users once the beta period is complete.
Messages to pharmacies are sent and received in a similar manner as your internal CHR messages. When addressing a message you can select a PrescribeIT®-enabled pharmacy. You can send a message to the pharmacy about a specific treatment for a patient or a general communication not related to a patient.
Users who are not enabled for PrescribeIT® can send a message to a pharmacy on behalf of a PrescribeIT®-enabled provider.
Steps
1. Create a new message:
If the message is regarding a treatment, from the patient's Medications or Prescriptions list, click the menu icon (3 dots) > Create Pharmacy Communication.
If the message is regarding a patient but not a specific treatment, from the patient's chart click New Message.
If the message is a general communication not regarding a patient, from your Inbox click +Message.
2. Complete the message:
Field | Description |
To | If you started the message from a prescription and the prescription was originally e-prescribed, the pharmacy the prescription was sent to is automatically populated.
Otherwise, search for and select the pharmacy from the list.
📌Note: Only pharmacies enabled for PrescribeIT® and clinician communications are included.
💡 Tip: If you started the message from the patient's chart (not a medication or prescription), and the patient has a Preferred Pharmacy that is enabled for clinician communications, that pharmacy displays after the user groups in the list and with a star icon. |
On Behalf Of | If you are a provider enabled for PrescribeIT®, your name is shown. If you are not a PrescribeIT® user but the patient's Primary Practitioner is, the provider's name is automatically populated.
Otherwise, search for and select the provider from the list.
📌Note: Only providers enabled for PrescribeIT® and clinician communications are included. |
Category | Defaults to General Communication. If necessary, select another category from the list such as Clarification Required or Clinical Follow-Up. |
Subject | Defaults to Pharmacy Communication. You can edit this subject as needed. |
Message | Type your message in the body of the message. If you started the message from a medication or prescription, the medication details are included. |
3. In the attachments section the patient and, if applicable, the prescription or medication are automatically attached. This provides the pharmacy with an identifier for the patient and the prescription or medication. Click +Attachments to upload a file from your computer or select a file from the patient's chart.
💡 Tip: The following attachment types are supported: PDF, jpeg, png, txt, and tif. You cannot include password-protected attachments.
4. Select the Send as high priority checkbox, if applicable.
5. Click Send.
A green Message sent notification appears indicating your message sent successfully. The message is available in your Outbox as well as the Patient Outbox.
💡 Tip: If the pharmacy does not reply, you can resend the original message. Open the message from your Outbox or the Patient Outbox and, at the bottom of the message, select the checkbox to Resend original message and attachments and click Send.
📌Note: If the central switch (Shared Health Exchange) receives an error that the message could not be delivered to the pharmacy, you receive a message in your inbox with the subject Clinician Communication Message Delivery Failure. You can also see the error in the original message in your Outbox and the Patient Outbox.
Updated November 27, 2024