📌 Note: There is a monthly fee for CHR AI-powered features based on usage. Contact the TELUS Health Sales team for more information (refer to Contact us).
Agentic AI uses intelligent agents working alongside the Collaborative Health Record (CHR) as helpful background assistants. These agents analyze encounter notes and patient charts as you work, actively looking for ways to help. Think of them as silent teammates who keep watch over your documentation, helping you maintain accurate records without interrupting your workflow.
The AI copilot in the CHR provides patient-specific suggestions and enables real-time collaboration during encounters. You can use it to work with specialized AI agents, manage automated recommendations, and coordinate with other healthcare providers in real time.
Each AI agent focuses on a single clinical area (such as Family History or Social History) and tailors responses to the current patient and encounter. When you open the AI copilot from a Family History suggestion, you can only interact with the Family History agent. This behaviour applies to all other specialized agents.
Steps
Click the count tag next to the section header to open the Suggestions tab or click the AI copilot button. The AI copilot window opens on the right side of your screen and displays the Suggestions tab.
The AI copilot opens with two tabs: Suggestions and Chat.
The Suggestions tab displays all AI-generated recommendations for the current patient and encounter.
The Chat tab allows you to communicate directly with the AI agent to ask questions or request modifications to suggestions.
In the Suggestions tab, hover over suggestion badges to view more details about the recommendations, the AI agent's reasoning, and the source information from your encounter note.
After reviewing the initial information, to chat with the AI agent about a suggestion (e.g., to request changes), click the Chat tab to launch the chat interface.
📌 Note: The Send icon is greyed out until you start typing.
Type the specific task or modification request, for example, changing a relationship status. When you click Send, the AI agent responds and you can review its answer in the chat thread.
When you click Send, the AI agent responds and you can review its answer in the chat thread.
📌 Note: Multiple providers can chat in the AI copilot at one time. Your messages appear in blue, while other providers' messages appear in grey. When other providers accept or modify suggestions, all users can see these actions immediately.Return to the Suggestions tab to accept or dismiss the updated suggestions.
💡 Tip: You can accept or dismiss individual suggestions or click Dismiss all to dismiss multiple suggestions at once.
The encounter automatically reflects accepted or dismissed suggestions. When you modify a suggestion in the Chat tab, the encounter note is not updated until you manually accept the updated suggestion and apply it.
📌 Note: Changes you make in the encounter do not update the text in the WYSIWYG (the user-inputted text)
Updated October 28, 2026