The Address Book Hygiene Support dashboard helps you maintain organized and accurate Contacts. The dashboard identifies duplicate entries and includes the contact details as well as how many patients have a duplicate pharmacy set as their preferred pharmacy. You can use this information to prioritize and clean up duplicate entries.
📌Note: For clinics using PrescribeIT®, the CHR queries the Provider Registry every night for pharmacies in your Contacts that do not have a Provider Registry ID but have a fax number that matches to a pharmacy in the Provider Registry. For any matches, the Provider Registry ID is automatically added to the pharmacy in your Contacts. However, if you have pharmacies with duplicate fax numbers, the query is not performed and the Provider Registry ID is not automatically added. Removing duplicate pharmacy entries ensures you benefit from this nightly sync.
To learn more about how to use the Analytics module, see Analytics dashboards.
Filters
By default, the dashboard displays all facilities with duplicate fax numbers. Use the filters below to refine your search.
Filter | Description |
Facility Category | The facility Type (e.g. clinic, pharmacy, insurance agency). |
CPR ID | For PrescribeIT®-enabled pharmacies, the Provider Registry ID recorded in your Contacts. |
Facility Name | Name of the facility. |
Street Address 1 | The first line of the street address of the facility. |
City | The city where the facility is located. |
Number Preferred Patients | Applies to pharmacies only. The number of patients that have that pharmacy set as their Preferred Pharmacy. |
For more information on how to use filters, refer to Filtering analytics dashboards.
Duplicate Facilities by Fax - Pharmacy Category report
This report provides a list of facilities in your local address book that have duplicate fax numbers and is sorted by fax number so that the duplicates are grouped together. It includes the facility details such as address, city, the type of facility and, for PrescribeIT®-enabled pharmacies, the Provider Registry ID (CPR ID). The total number of patients who have that pharmacy set as their Preferred Pharmacy is listed in the Number Preferred Patients column, and you can reference the corresponding patient IDs in the next column.
Cleaning up duplicate entries
Determine which facility to keep. Click the facility ID to open the facility in your Contacts and add any information that is missing or correct wrong information.
💡Tip: Because you’ll often have contacts with the same fax number that are not duplicates (such as multiple providers from the same office), we recommend assigning a Type to the contact. You can then use the Category column in this report to help easily identify true duplicates.Reassign patient preferred pharmacies. For any pharmacies that you plan to delete that are assigned as a patient’s preferred pharmacy, click the Number Preferred Patients to see a list of patient IDs and open the chart. From there, reassign the preferred pharmacy to the one you are keeping. Alternatively, you can reassign the preferred pharmacy the next time you see the patient.
Delete the duplicate facilities. Click the facility ID to open the facility in your Contacts and click the trash can icon to delete it.
Reload the dashboard occasionally to update the report with your changes.
If you have a large number of duplicates, TELUS Health can assist with a mass action cleanup. Contact care.emraccounts@telus.com to request a quote.
For more information about working with Contacts, refer to Facilities and Contacts.
Updated January 26, 2026