The TELUS Collaborative Health Record (CHR) sorts and files your inbox items based on the date they were received.

When you mark an item as Done, it is immediately moved to the new Done window and it is saved under the date it originally entered your inbox. For example, if you mark a message as done today but it first arrived in your inbox a week ago then, in the Done window, it shows under the date from a week ago.

To search for an old inbox item that you marked as Done, click the Done icon and click the date at the top of your inbox to open the calendar and select the date you received the item.

Updated: August 16, 2022

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