From your Outbox, you can track the following items sent out of your TELUS Collaborative Health Record (CHR):
Patient Portal messages
Appointment confirmations and notifications
⚠️ Important: Your Outbox shows only items that you sent. It doesn't show items sent from all users of your CHR domain.
From the main menu, click the Outbox icon. A list of all your outgoing items, including the recipient's name and timestamp, appears.
Your Outbox opens to today's date. To navigate to a different date, click the arrows in the top-right corner. To quickly move back to the current date, click Today.
Depending on the item type, you can perform the following actions:
To open the message, click the i (information) icon. The message opens in a new window.
To view items sent in the message, hover over the i (information), such as to see what Qnaires were sent.
For sent faxes, you see the status of the fax. If a fax was sent successfully, a checkmark with the word success appears. If a fax failed, a red x appears. Click the i (information) icon to view the reason for the failure.
💡 Tip: For information about possible fax errors see, Fax failure reasons.
Updated June 21, 2022