In British Columbia, when you add patients to the TELUS Collaborative Health Record (CHR), the following patient demographics are automatically verified with the Medical Services Plan (MSP) Teleplan system.

  • Date of birth

  • Gender

  • PHN (provincial health number)

  • First letter of the first name

  • First letter of the middle name (if applicable)

  • First letter of the last name

This ensures that patients are eligible for insured services and that your bills and claims are not rejected.

If patient demographics are verified, a green check mark appears next to the PHN in the patient header at the top of the patient's chart and within the Identification field of the demographics.

If patient demographics cannot be verified, a red X appears instead. This enables you to see at a glance that the patient's PHN or demographic information is flagged as invalid by MSP.

Click the X to see a description of the error so that you can correct it, as shown below.

📌 Note: The patient's names may be out of order in MSP. For example, if you encounter an error in a name field, MSP may have the patient's middle name as part of their first name, or their first and last names may be switched. Play around with the order until you get the green check mark and the error disappears, showing you that the patient is eligible.

Updated February 11, 2022

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