TELUS Health provides a comprehensive suite of analytics and reporting services to help you gain actionable insights from your CHR data. We offer custom Analytics dashboard development, automated report scheduling, quick fixes and ongoing support - all designed to support your clinic's reporting needs.
To request any of these services, contact us at care.emraccounts@telus.com and provide the necessary information (refer to each request for the information required).
Core services
Analytics consultation request
Analytics consultation request
Request overview
Use this request to book a session with the Analytics team to explore what's possible before requesting a new dashboard. This consultation helps ensure your request is feasible, well-scoped, and aligned with your clinic's data and reporting goals.
Delivery timeline
We aim to deliver custom Analytics requests within 5 business days for Enterprise Analytics packages and 10 business days for Standard Analytics.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can reach you to book the session.
Preferred meeting times: Provide 2-3 available time slots for the consultation.
Brief description: What you're hoping to explore or achieve with analytics.
Effort involved
This request type typically takes approximately 1-2 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
New simple custom Analytics dashboard
New simple custom Analytics dashboard
Request overview
Use this request to build a brand-new dashboard with up to 9 tiles and one page of requirements. This service is ideal for clinics looking to gain visibility into a specific area of their operations or clinical data without complex multi-source configurations.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days for Enterprise Analytics packages and 10 business days for Standard Analytics.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Dashboard name: What you'd like to call the new dashboard.
Requirements document: One page maximum - list the tiles, columns, and filters you need.
Mockups or references: Any visual references to help illustrate your vision.
Effort involved
This request type typically takes approximately 1-2 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
Modify existing Analytics dashboard
Modify existing Analytics dashboard
Request overview
Use this request to add tiles, edit existing ones, or adjust data display on a dashboard that already exists. This is ideal when your current dashboard needs enhancements that fall within one page of requirements and do not require new data sources or LookML changes.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days for Enterprise Analytics packages and 10 business days for standard Analytics.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Dashboard name: The name of the existing dashboard to be modified.
Requirements document: One page maximum - describe the changes needed (tiles to add, edits to make, data adjustments).
Screenshots or mockups: Any visuals that help clarify the requested changes.
Effort involved
This request type typically takes approximately 1-2 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
Complex projects
New complex custom Analytics dashboard
New complex custom Analytics dashboard
Request overview
Use this request to build dashboards with 10+ tiles, 30+ columns, multiple data sources, or multi-page requirements. This service is designed for clinics with advanced reporting needs that require deeper scoping, data modelling, and Business Analyst review before work begins.
Delivery timeline
We aim to deliver custom analytics requests within 10 business days for Enterprise Analytics packages and 15 business days for standard Analytics. Timelines vary based on complexity and collaboration speed.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Dashboard name: What you'd like to call the new dashboard
Requirements document: As detailed as possible - tiles, columns, data sources, filters, and logic.
Mockups or references: Any visual references to help illustrate your vision.
Effort involved
This request type typically takes approximately 4-6 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
Complex Analytics dashboard modifications
Complex Analytics dashboard modifications
Request overview
Use this request for changes requiring LookML updates, new data sources, or more than one page of requirements. This is ideal when modifications to an existing dashboard go beyond simple edits and require backend data modelling or significant structural changes.
Delivery timeline
We aim to deliver custom analytics requests within 10 business days for Enterprise Analytics packages and 15 business days for Standard Analytics. Timelines vary based on complexity and collaboration speed.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Dashboard name: The name of the existing dashboard to be modified.
Requirements document: As detailed as possible - describe all changes, new data sources, and logic updates needed.
Screenshots or mockups: Any visuals that help clarify the requested changes.
Preferred meeting times: For the BA review session.
Effort involved
This request type typically takes approximately 2-4 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
Advanced client services
Automated scheduled reports
Automated scheduled reports
Request overview
Use this request to set up recurring report delivery to your inbox or SFTP - automatically, without manual effort. This service configures scheduled report automation so your team receives the data they need on a regular cadence, reducing manual reporting overhead.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days. Delivery timelines are TBA and will be confirmed following an initial scoping discussion with the Analytics team.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Report name(s): The dashboard(s) or report(s) you want automated.
Delivery method: Email inbox or SFTP.
Schedule: Frequency and preferred delivery time (e.g., every Monday at 8:00 AM)
Recipients: Who should receive the automated report.
Effort involved
Effort is TBA and will be scoped during the initial consultation.
📌Note: For Advanced & Enterprise clients only, this service is included in your monthly hours allocation.
Enterprise and Alberta PCN services
📌 Note: These services are available exclusively to Enterprise and Alberta PCN clients.
Looker training
Looker training
Request overview
Use this request to book a training session on Looker - covering navigation, dashboard management, folder organization, and sharing settings. This session is designed to help your team get the most out of the Looker platform with hands-on guidance from the Analytics team.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Number of attendees: How many staff members will attend.
Preferred meeting times: Provide 2-3 available time slots.
Training focus: Any specific areas you'd like the session to prioritize.
Effort involved
This request type typically takes approximately 1-2 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
CHR Analytics training
CHR Analytics training
Request overview
Use this request to book a training session on building and editing dashboards directly within CHR Analytics. This session empowers your team to independently create and manage dashboards, reducing reliance on support requests for routine changes.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Number of attendees: How many staff members will attend.
Preferred meeting times: Provide 2-3 available time slots.
Training focus: Any specific areas you'd like the session to prioritize.
Effort involved
This request type typically takes approximately 1-2 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
Looker additional user request
Looker additional user request
Request overview
Use this request to add a new Looker licensed user beyond your standard allocation. This service allows your clinic to expand Looker access to additional staff members as needed.
📌Note: A monthly recurring charge applies for each additional licensed Looker user.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
New user's name and email address: The details of the user to be added.
Access level required: What level of Looker access is needed
Effort involved
This request type typically takes approximately 1-2 hours to process.
Swap Looker licensed user
Swap Looker licensed user
Request overview
Use this request to transfer a Looker license from a departing staff member to a new user at no additional cost. This service ensures continuity of access when staff members leave and you need to reassign their Looker access to a replacement without incurring extra charges.
📌Note: A like-for-like license swap does not incur any additional monthly charges.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Departing user's name and email address: The user whose license is being transferred.
New user's name and email address: The user who will receive the license.
Effective date: When the swap should take effect.
Effort involved
This request type typically takes approximately 1-2 hours to process.
Multi-domain reporting (Alberta PCN only)
Multi-domain reporting (Alberta PCN only)
Request overview
Use this request to set up cross-clinic reporting so one user can view and report across multiple clinic domains within your PCN. This service enables Alberta PCN clients to gain a unified view of data across all member clinics without switching between individual domains.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days. Delivery timelines are TBA.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Reporting scope: What data or dashboards need to be visible across domains.
User access details: Which users need cross-domain visibility.
Effort involved
Effort is TBA. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks. Additional charges might apply based on complexity.
Quick fixes
Quick fixes are fast-turnaround requests for analytics issues that require minimal requirements and can be resolved quickly. These requests are ideal for resolving broken dashboards, fixing errors, and making minor updates to existing Analytics dashboards without extensive planning or scoping.
Bug or error report
Bug or error report
Request overview
Use this request to report any broken functionality, unexpected behaviour, or errors within your Analytics dashboards or reports. Something that was working has stopped working or is behaving unexpectedly.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days. Requests with complex troubleshooting may take longer to ensure proper diagnosis.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Issue description: Describe what was working before and what is happening now. Include steps to reproduce the issue if possible.
Screenshots or recordings: Any visuals or screen recordings that help illustrate the problem.
Affected dashboard/report name: The name of the dashboard or report where the bug is occurring.
Effort involved
This request type typically takes approximately 1-2 hours.
Dashboard issues
Dashboard issues
Request overview
Use this request when a specific dashboard element - such as a filter, tile, or chart - is broken or not displaying correctly. This is ideal for when a known dashboard is partially functional but has a specific component that needs to be fixed.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days. Requests involving data source issues may take longer to ensure proper resolution.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Dashboard name: The name of the affected dashboard.
Element type: Specify which element is broken (filter, tile, chart, etc.).
Issue description: Describe what the element should be doing versus what it's currently doing.
Screenshots: Any visuals showing the broken element and the expected behavior.
Effort involved
This request type typically takes approximately 1-2 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
Minor dashboard updates
Minor dashboard updates
Request overview
Use this request for small changes to an existing dashboard - such as updating labels, fixing typos, or adding a single column or filter. This is ideal for low-complexity edits that do not require new data sources or significant redesign.
Delivery timeline
We aim to deliver custom analytics requests within 5 business days.
How to request
Contact care.emraccounts@telus.com and provide the following:
CHR domain URL: The URL of your clinic domain e.g. myclinic.inputhealth.com.
Your name and email address: Your contact information so we can follow up with you directly.
Dashboard name: The name of the dashboard to be updated.
Change type: Specify the type of change (label update, typo fix, column addition, filter addition, etc.)
Current state: Describe what currently exists on the dashboard.
Desired state: Describe what you want the dashboard to look like after the update.
Screenshots or mockups: Any visuals that help clarify the requested changes.
Effort involved
This request type typically takes approximately 1-2 hours. Advanced Analytics and Enterprise Analytics packages can use their allocated hours towards the completion of these tasks.
Updated June 23, 2026