You have the ability to mark messages and other inbox items as Urgent. A red flag appears next to the sender's name and a red Urgent banner appears next to the title. This makes them stand out, creating a higher priority than other inbox items.

The following inbox items can be marked as urgent:

  • Faxes

  • Failed faxes

  • Internal messages

  • Integrated labs

  • Documents/files

By default your inbox will show urgent items first. For more information, see Sorting the inbox.

📌 Note: If you receive an urgent message, you will see a pop-up notification saying you have an urgent inbox message. Click the pop-up to go directly to the message.

To send a new message marked as Urgent, click the yellow box at the bottom of the new message that reads Mark as Urgent.


To mark messages already in your Inbox or other inbox item types as Urgent, click the item and click Mark Urgent on the bottom bar.

💡 Tip: To remove the Urgent flag from a message, click Unmark Urgent.

Updated April 11, 2022

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