If you select the same recipient for a majority of the messages and tasks you send or assign (for example, your medical office assistant), you can set this person to be the default recipient (or your primary assistant) for any new messages you create.

Steps

1. At the top of the main menu, click your avatar image.

2. Click Profile. Your Personal information open.

3. Scroll down to the User Preferences area.

4. In the Primary Assistant list, select the user.

5. To set the primary assistant as the default recipient for all messages, including both regular inbox messages and quick messages, select the Apply by default to all new messages to users checkbox.

📌 Note: If you don't select the Apply by default to all new messages to users check box, the primary assistant default as the recipient for only quick messages. 

6. Click Save Preferences.

7. Refresh your browser window to apply the changes.