Setting your personal timeout duration
Updated over a week ago

By default, you are automatically logged out of your TELUS Collaborative Health Record (CHR) account after a period of 15 minutes of inactivity. This prevents others from working under your username (especially when using a shared workspace). Your clinic administrator may specify a different default duration in your clinic's account security setting (see Configuring account-wide security settings).

💡 Tip: You can override the timeout duration for your own CHR user account. This is especially useful when building templates and you receive a message saying that your session has timed out. This happens because the CHR session timeout does not apply to pop-up windows. Simply change your setting to eight hours while building your templates and then switch it back to something more reasonable when you're done.

⚠️ Important: We recommend choosing a shorter timeout duration for your optimal security.


1. From the main menu, click Settings > Security > User.
💡 Tip: Alternatively, at the top of the main menu, click your avatar image > Security.

2. Under Timeout Duration, select your preferred duration.

3. Click Save.

Updated October 11, 2022

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