You can quickly view and manage your inbox items from TELUS CHR Mobile.
Steps:
1. Select Inbox from the main menu.
2. Select an inbox item to view.
3. To reply to a message, select the reply icon.
4. To action an inbox item, select the three dots at the top right of your screen.
5. A new window pops up with the following options:
📌 Note: Remove Participant only displays when there is more than one member in the conversation.
Action | Description |
Mark Done | Select to mark the item as done (e.g to indicate that you’ve dealt with the inbox item).
The item disappears from your inbox.
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Mark Urgent / Unmark Urgent | Select to mark an inbox item as urgent.
A red flag appears next to the sender's name and a red Urgent banner appears next to the title.
💡 Tip: To remove the Urgent banner, select the message, select the three dots at the top and select Unmark Urgent. |
Invite Participant | Select to invite participant(s) or group.
A Recipient window opens. Search for or select the checkboxes for the participants you want to invite and select Invite |
Remove Participant
| Select to remove participant(s) or group.
A Remove Participant window opens. Select the checkboxes for the participants you want to remove and select Remove. |
Unsubscribe | Select Unsubscribe to stop receiving inbox replies related to the inbox item. |
Close | Select Close to mark the task as done for all involved parties.
⚠️ Important: This step is irreversible. |
6. To action an inbox item with an attachment, you have more options available.
Action | Description |
Mark Done
| Marking an item as reviewed records that you have seen it.
Select the purple checkmark and the Mark Reviewed icon turns green with a checkmark. The inbox item is automatically marked Done.
📌 Note: You can only undo a review or unmark an inbox item as Done in the CHR, not on the mobile app. |
Attach to a Patient | If a file comes in without a patient attached, you can create a patient file (see Adding patients in TELUS CHR Mobile) or search an existing patient (see Search for patients in TELUS CHR Mobile).
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Details | Provides an overview of the uploaded file including File Name, Description, Owner, Tags, Abnormal count, Date, Uploaded Date, and Last Reviewed At. |
Share | Three options are available to share the inbox item with another CHR user or the patient.
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Updated: November 9, 2022