You can quickly view and manage your inbox items from TELUS CHR Mobile.
Steps
1. Select Inbox from the main menu and select an inbox item to view.
2. To reply to a message, select the reply icon. The reply window opens and you can compose your message.
3. To action an inbox item, select the three dots at the top right of your screen.
4. A new window pops up with the following options:
📌 Note: Remove Participant only displays when there is more than one member in the conversation.
Action | Description |
Mark Done / Unmark Done | Select to mark the item as done (e.g to indicate that you’ve dealt with the inbox item).
The item disappears from your inbox and can be found in the Done tab.
 📌 Note: To undo an item marked Done, simply select the message, select the three dots at the top and select Unmark Done. This returns your item to the inbox.
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Mark Urgent / Unmark Urgent | Select to mark an inbox item as urgent.
A red flag appears next to the sender's name and a red Urgent banner appears next to the title.
💡 Tip: To remove the Urgent banner, select the message, select the three dots at the top and select Unmark Urgent. |
Snooze | Select how long to snooze a new or existing message.  The item disappears from your inbox and can be found in the Snoozed tab.
 📌 Note: You can also edit your snoozed item in the Snoozed tab. Tap the three dots at the top right of your screen and select Snoozed. You can now change how long you will snooze your item for. |
Invite Participant | Select to invite participant(s) or group.
A Recipient window opens. Search for or select the checkboxes for the participants you want to invite and select Invite |
Remove Participant
| Select to remove participant(s) or group.
A Remove Participant window opens. Select the checkboxes for the participants you want to remove and select Remove. |
Unsubscribe | Select Unsubscribe to stop receiving inbox replies related to the inbox item. |
Close Conversation | Select Close Conversation to mark the task as done for all involved parties.
⚠️ Important: This step is irreversible. |
5. To action an inbox item with an attachment, you have more options available.
Action | Description |
Attach to a Patient | If a file comes in without a patient attached, you can create a patient file (refer to Adding patients in TELUS CHR Mobile) or search an existing patient (refer to Searching for patients in TELUS CHR Mobile).
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Details | Provides an overview of the uploaded file including File Name, Description, Owner, Tags, Abnormal count, Date, Uploaded Date, and Last Reviewed At. |
Share | Three options are available to share the inbox item with another CHR user or the patient.
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Updated: March 30, 2023