Personal pronouns are used to replace the name of a person. The TELUS Collaborative Health Record (CHR), has a Pronoun variable that is used in many types of communications, such as appointment notifications or letter templates. For more information, see Adding data variables to letter, message and encounter templates.
The Pronoun variable is linked with the patient's Gender Identity or Sex if no gender identity is set. You can also manually set the preferred pronoun if it does not match the presets mapped in the CHR. You must set this correctly so that you do not misgender a patient in your communications.
The following chart shows what pronouns are linked with Gender Identity or Sex in Patient Demographics. From the dashboard view in the patient's chart, click Update Information.
Sex or Gender | Pronouns |
Other | They/Them/Their/Themself |
Male | He/Him/His/Himself |
Female | She/Her/Her/Herself |
Transgender male | He/Him/His/Himself |
Transgender female | She/Her/Her/Herself |
Non-binary | They/Them/Their/Themself |
Prefer to describe | They/Them/Their/Themself |
*Must be manually set in Patient Data | Sie/Sir/Hir/Hirself |
*Must be manually set in Patient Data | Zie/Zim/Zir/Zirself |
You can update the patient's Pronouns in the New Patient or Update Patient windows, or Patient Data.
Steps
From the Patients section, click New Patient, or from the patient's chart, click Update Information from the Dashboard view.
In the Preferred Pronouns list choose the preferred pronouns you want to use.
Click Save.
Steps to update from Patient Data
From the patient's chart, click Start/Open > Patient Data. Or from the Summary view, click to unfold Patient Data.
Click to unfold Demographics, the patient data for demographics opens.
Click Sex & Gender, a new Sex & Gender window opens.
Click the field next to Preferred Pronouns, from the list choose the preferred pronouns you want to use.
Click Save.
📌Note: You see the preferred pronouns beside the patient’s name in brackets in the patient chart header.
💡 Tip: The Patient Title (Mr. Ms. Mx. etc.) variable pulls from Gender Identity or Sex set in Patient Demographics. You can also set your preferred Title by choosing a Prefix in Patient Demographics, it is not linked with Preferred Pronouns.
Updated July 11, 2025