TELUS Health Connect is our new patient-facing mobile and browser application. All of our existing patient-facing applications, such as eBooking, patient portal, and Virtual visits will be deprecated and TELUS Health Connect is replacing these features. TELUS Health Connect combines the features from these existing products into one single, cohesive product.
Advantages of TELUS Health Connect
Since our launch in January 2024, we have made many improvements to TELUS Health Connect and introduced new features based on feedback from our initial clinics. These new features and changes will not be coming to eBooking, patient portal or Virtual visits.
There are two tiers of TELUS Health Connect: Basic and Pro. The Basic tier of TELUS Health Connect comes free of charge.
With TELUS Health Connect, patients have the ability to:
Book, manage, and view appointment details.
Prepay when booking their appointments. Your clinic must have Stripe configured.
📌 Note: If you’re interested in integrating with Stripe, please contact connectsupport@telus.com. For more information, refer to Configuring Stripe in the CHR.View and pay private invoices via Stripe.
Attend Virtual visits.
Securely view and respond to provider messages from within the app. Attach JPG and PNG image files, and/or PDF files with their replies.
Add dependents to their accounts so that they can manage the dependents’ appointments, messages, and bills straight from their own account.
View and update their demographic information.
Utilize our Chatbot for support.
We offer a paid subscription with additional features for $35 per active provider per month. The Pro subscription comes with the additional features below, designed to enhance your engagement with patients.
Patients with a linked TELUS Health Connect account will receive push notifications whenever any email or SMS notification is sent from the CHR, such as appointment notifications, message alerts, virtual visit details, or invoices.
You can configure the patient’s ability to initiate messages to your clinic’s inbox in the CHR.
You can configure an auto-response to be sent to patients who initiate messages to your clinic.
You can customize the look of your clinic on TELUS Health Connect by adding your brand logo and colours.
More features to come, such as an in-app campaign to display a message to all of your patients on TELUS Health Connect.
Next steps for transitioning to TELUS Health Connect
If you have any questions, please reach out to the TELUS Health Connect team at connectsupport@telus.com. We’re happy to provide a demo, answer questions and help work with you on any workflow changes. We can also help you configure TELUS Health Connect.
If you do not have any questions, please fill out the TELUS Health Connect activation form to indicate the settings you want to have enabled. Our team will set up TELUS Health Connect and enable it for your clinic.
You can test certain features. Please reach out to our team at connectsupport@telus.com with your questions and concerns as soon as possible. This transition is coming, and we want to help you and your patients switch smoothly.
Frequently asked questions about TELUS Health Connect and the transition
Do we need to configure all of our existing appointment booking settings?
No, TELUS Health Connect uses the same settings already set up in your CHR for example, eBooking, rescheduling, and cancelling appointments.
Will this change the provider’s workflow?
There should be no change to the provider’s workflow. You will continue to start Virtual visits, schedule appointments, and send messages to patients the same way you currently do. We'd be happy to share the small enhancements for those using private billing.Do providers need to create a TELUS Health Connect account?
No, TELUS Health Connect is for patients.How can we make this transition as smooth as possible?
We have a Campaign feature that allows you to mass email all of your existing patients about TELUS Health Connect: it includes a personalized link with a simplified process to sign up for TELUS Health Connect.
We will redirect your patients from the existing eBooking and patient portal sites to TELUS Health Connect.
Will patients have to create an account?
Yes, patients will have to create a TELUS Health Connect account to access their appointments and messages from the clinic. One important note is that patients will not need to create a TELUS Health Connect account in order to attend their virtual visits.Will patients have to download the app?
Currently, patients who want to access TELUS Health Connect using their mobile device (phone or tablet) will have to download the app. However, we anticipate releasing an update where patients can access TELUS Health Connect from the browser of their mobile device. Patients can access TELUS Health Connect on a desktop computer via thconnect.telushealth.com.Will patients have to re-book their appointments, have their messages resent or will clinics have to re-book the existing appointments?
No, appointments and messages are data in the CHR. TELUS Health Connect does not store this information. Once patients set up a TELUS Health Connect account and successfully connect to their patient chart at your clinic, their appointment and messages will load on the app.
Will email or SMS notifications be affected?
Patients will still receive the appointment, message and virtual visit email or SMS notifications as they do today. The only difference is that the link currently directing them to these features will direct them to TELUS Health Connect.
Updated January 8, 2026