TELUS Health offers you the flexibility to manage your own data migration process. To ensure clarity and set proper expectations, please review the following information.
What we provide
Access to our standard migration tools and step-by-step instructions
Support for any technical issues or bugs related to the migration tool itself
General recommendations for successful data migration
Your responsibilities
When choosing to self-manage your data migration, you assume responsibility for:
Planning and executing the migration according to your specific requirements
Data validation and quality assurance
Customizations or modifications to standard processes
Backup and recovery of your data
Important limitations
The migration tools are provided "as-is" with standard functionality; no customization is included.
Our support team will only address confirmed technical issues and bugs with the migration tool.
Getting additional help
For customizations, enhanced support, or specialized migration services, please contact our Sales team who can discuss tailored solutions to meet your specific needs and evaluate proper scoping and pricing.
If you wish to proceed with self-service data migration, or if you need more information:
If you are in the implementation phase, contact your project manager.
If your clinic is live using the CHR, contact the TELUS Health CARE team at care.emraccounts@telus.com.
By proceeding with self-service migration, you acknowledge understanding of these terms and accept responsibility for the migration outcomes within the scope outlined above.
Updated October 3, 2025