Technical support

Account management

Sales and training

Form requests

Finance questions

OLIS and HRM requests (Ontario)

Technical support

If you experience an issue with the TELUS Collaborative Health Record (CHR) or have a question, contact the support team using the following methods:

1. Online chat

Use the chat bubble available in the bottom-left corner when you are logged in to the CHR to search for articles in the help or to send a message to the support team.

2. Email: chrsupport@telus.com

Support hours

Monday to Friday:

  • 3:30 AM to 5:00 PM Pacific Time

  • 4:30 AM to 6:00 PM Mountain Time

  • 5:30 AM to 7:00 PM Central Time

  • 6:30 AM to 8:00 PM Eastern Time

  • 7:30 AM to 9:00 PM Atlantic Time

For emergencies only (such as entire system is down), telephone: 1-888-369-3643 ext. 6

Account management

Have a non-technical concern about your CHR account? Reach out to our account management team.

Email: CHRAccountManagement@telus.com

Sales and training

New staff or locum joining your clinic? Need additional training?

Email: CHRAccountManagement@telus.com

Form requests

Need more configured forms?

Email: chrsupport@telus.com

Finance questions

Got a question about your CHR bill? Reach out to our finance team.

Email: CHRBilling@telus.com

OLIS and HRM requests (Ontario)

Email: CHRAccountManagement@telus.com

Updated September 8, 2022

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