Technical support
If you experience an issue with the TELUS Collaborative Health Record (CHR) or have a question, you can contact the support team using the following methods:
1. Online chat
Use the chat bubble available in the bottom-left corner when you are logged in to the CHR to search for articles in the help or to send a message to the support team.
2. Email: chrsupport@telus.com
Support hours
Monday to Friday:
3:30 AM to 5:00 PM Pacific Time
5:30 AM to 7:00 PM Central Time
6:30 AM to 8:00 PM Eastern Time
7:30 AM to 9:00 PM Atlantic Time
For emergencies only (such as entire system is down), telephone: 1-888-369-3643 ext. 6
Sales, training, and form requests
New staff or locum joining your clinic? Need additional training? Need more configured forms?
Email: chrsupport@telus.com
OLIS and HRM requests
Email: chraccountmanagement@telus.com
Updated May 4, 2022