OLIS and HRM requests (Ontario)
Technical support
If you experience an issue with the TELUS Collaborative Health Record (CHR) or have a question, contact the support team using the following methods:
1. Online chat
Use the chat bubble available in the bottom-left corner when you are logged in to the CHR to search for articles in the help or to send a message to the support team.
2. Email: chrsupport@telus.com
Support hours
Monday to Friday:
3:30 AM to 5:00 PM Pacific Time
4:30 AM to 6:00 PM Mountain Time
5:30 AM to 7:00 PM Central Time
6:30 AM to 8:00 PM Eastern Time
7:30 AM to 9:00 PM Atlantic Time
For emergencies only (such as entire system is down), telephone: 1-888-369-3643 ext. 6
Account management
Have a non-technical concern about your CHR account? Reach out to our account management team.
Email: CHRAccountManagement@telus.com
Sales and training
New staff or locum joining your clinic? Need additional training?
Email: CHRAccountManagement@telus.com
Form requests
Need more configured forms?
Email: chrsupport@telus.com
Finance questions
Got a question about your CHR bill? Reach out to our finance team.
Email: CHRBilling@telus.com
OLIS and HRM requests (Ontario)
Email: CHRAccountManagement@telus.com
Updated September 8, 2022