Technical support
If you experience an issue with the TELUS Collaborative Health Record (CHR) or have a question, contact the support team using the following methods.
Support hours
Monday to Friday:
3:30 AM to 5:00 PM Pacific Time
4:30 AM to 6:00 PM Mountain Time
5:30 AM to 7:00 PM Central Time
6:30 AM to 8:00 PM Eastern Time
7:30 AM to 9:00 PM Atlantic Time
1. For emergencies only (such as entire system is down), telephone
1-888-369-3643 ext. 6
2. Online chat
Use the chat bubble available in the bottom-left corner when you are logged in to the CHR to send a message to the support team.
To start a new conversation, click Send us a message.
If you already have chats open, they appear under Continue the conversation. Click a conversation to continue chatting with support.
You can also search for articles in the TELUS CHR online help. For more information, go to Getting help.
💡 Tip: To ensure that we can easily identify you and validate your account details, when contacting us via chat, make sure that you are signed into your CHR account.
3. Email: chrsupport@telus.com
💡 Tip: To ensure that we can easily identify you and validate your account details, when contacting us via email, use the same email address you use to login to the CHR.
Account management
Have a non-technical concern about your CHR account, or need additional training? Reach out to our account management team.
Sales
Have a new staff member or a locum joining your clinic, or need additional services?
Email: emrsales@telus.com
Form requests
Need more configured forms?
Email: chrsupport@telus.com
📌 Note: Before you contact our support team, search for your form in our Clinical Content Library. With the Clinical Content Library, you can add new forms or update the forms you added from the library.
Finance questions
Got a question about your CHR bill? Reach out to our finance team.
Email: CHRBilling@telus.com
OLIS and HRM requests (Ontario)
Email: care.emraccounts@telus.com
Updated September 12, 2024