🎞️ View video overview: CHR Connect

Patients can use the TELUS Collaborative Health Record (CHR) Connect app to connect with your clinic. TELUS CHR Connect enables patients to:

Patients can access CHR Connect via the desktop version (https://chrconnect.telushealth.com) or by downloading the app from the Apple App Store or the Google Play Store. Patients must create a CHR Connect account to access the app, however they do not need an account to attend a Virtual Visit. Refer to our patient-facing article on how to get started: Setting up TELUS CHR Connect (for patients).

You can quickly verify that your patient has successfully linked their Connect account with your clinic. A Connect icon appears in the patient header; when the icon is purple the patient has a linked account. You can hover over the icon to verify the status. You can also view some patient actions like connecting or disconnecting their account with your clinic, or if they've updated their demographics, in the activity log.

CHR Connect has the following sections:

The landing page for CHR Connect, is an overview of all the patients' new or actionable items. For example, outstanding invoices or unread messages.

If patients have multiple clinics connected to their account, they can select what clinic’s information they want to see.

Patients can view and confirm their demographics. They can update their display (preferred) name, gender and pronouns directly in CHR Connect. The patient's gender identity, preferred name and preferred pronouns will automatically update in the CHR. For all other demographics, such as sex, age, and phone number, patients are prompted to contact you. The phone number and email provided to the patient are from your clinic's account information settings. For more information, refer to Updating your clinic's account information.

To manage their dependant’s healthcare, patients can link to their dependant’s account. For more information, refer to Linking your CHR Connect account with your dependants (for patients).

Patients can book appointments, view details for past and future appointments, and start a scheduled virtual visit.

The appointment status the patient sees on CHR Connect is connected to the appointment time or status in the CHR. For example;

If the appointment time has passed, the appointment status is shown as Closed and moves from the Upcoming tab to the Previous tab. If it is a virtual visit and the pathway card is not closed, the appointment stays in the Upcoming tab and the appointment status is displayed for 24 hours.

Patients can join their scheduled virtual visit from the appointment. When the virtual visit pathway card is open, or 5 minutes before the visit is scheduled, Join virtual visit replaces View and allows the patient to start their visit.

Check In shows one hour before a physical visit. When a patient clicks Check In, the appointment status in the CHR updates to Arrived.

If the patient has linked dependants, the dependants’ appointments also appear and the patient can join their dependants’ virtual visit. If more than one parent or guardian has the same dependant linked to their Connect account, they can all join the same virtual visit. For more information, refer to Linking your CHR Connect account with your dependants (for patients).

All of the messages you send to your patients appear in the Messages section. The patient is notified of new messages via their preferred notification method (email, SMS or push notification).

If the patient has a linked dependant, their messages also appear. For more information refer to Linking your CHR Connect account with your dependants (for patients).

Patients can easily view and pay their and their dependants’ private bill invoices on CHR Connect.