🎞️ View video tutorial: Overview of appointment types and presenting issues for eBooking
Patients can book appointments online through two platforms:
TELUS Health Connect - The appointment booking site accessed via the TELUS Health Connect app or web portal.
eBooking - An appointment booking site accessed using a URL similar to your clinic's CHR login URL, but with /ebooking at the end. For example, "YourDomainName”.inputhealth.com/ebooking.
Both platforms share the same booking configuration but are accessed by patients differently.
📌 Note: By default all new clinics have TELUS Health Connect.
Online booking is available by default and does not require enablement. You can configure which types of patients (new patients, existing patients) can book appointments. If online booking wasn't configured or customized by the TELUS Health team when your clinic was first implemented, you can set up online booking yourself at any time. You can also change your online booking settings if new providers join your clinic or you need to modify or add eBooking appointment types and reasons.
Steps
From the main menu, click Settings > Scheduling > Appointment Type.
The Appointment Type window opens.
In the Online Booking tab, under Types of patients allowed to book, select the checkbox New Patients and/or Existing Patients.
📌 Note: If neither option is selected, it won't appear for online booking.
Click Save.
There are many other configurations that can be set up for online booking, such as presenting issues or restricting what providers the patient can book with. For more information, refer to Setting up and customizing online booking for your clinic.
Updated January 5, 2026