Collaborative Health Record (CHR)

<b>🎞️ View video tutorial:</b> <a href="https://www.screencast.com/t/Pe1pzIYCz0" rel="nofollow noopener noreferrer" target="_blank">Using the TELUS Collaborative Health Record patient portal</a>

The patient portal is one of four patient-focused applications that come included with the TELUS Collaborative Health Record (CHR). Through the Patient Portal, your patients can:

View new and existing messages from your clinic

Receive PDF copies of labs, forms, handouts and other chart information sent from your clinic

Self-register as patients (see <a href="https://help.inputhealth.com/en/articles/5247540-self-registering-at-clinics-using-the-patient-portal-for-patients">Self-registering at clinics, using the patient portal (for patients</a>)). 

View and pay their outstanding bills (see <a href="https://help.inputhealth.com/en/articles/5150490-collecting-payments-through-the-patient-portal-using-stripe">Collecting payments through the patient portal using Stripe</a>).

- View new and existing messages from your clinic
- Respond to messages, if enabled
- Receive PDF copies of labs, forms, handouts and other chart information sent from your clinic
- Book, change and cancel appointments 
- View past and future appointments
- Self-register as patients (see <a href="https://help.inputhealth.com/en/articles/5247540-self-registering-at-clinics-using-the-patient-portal-for-patients">Self-registering at clinics, using the patient portal (for patients</a>)). 
- View and update demographic information 
- View and pay their outstanding bills (see <a href="https://help.inputhealth.com/en/articles/5150490-collecting-payments-through-the-patient-portal-using-stripe">Collecting payments through the patient portal using Stripe</a>).

Patients can access the patient portal using a URL similar to your clinic's CHR login URL, but with <b>/portal</b> at the end (for example, <a href="https://clinic.inputhealth.com/portal" rel="nofollow noopener noreferrer" target="_blank">https://clinic.inputhealth.com/portal</a>). Patients are also invited (via email or text message) to log into the patient portal when you send them patient portal messages. See <a href="https://help.inputhealth.com/en/articles/1461593-sending-messages-to-patients-on-the-patient-portal">Sending messages to patients on the patient portal</a>.

From a patient's CHR chart, you can send a message - along with chart information, lab results, forms, and other files - to them through the patient portal (see <a href="https://help.inputhealth.com/en/articles/1461593-sending-messages-to-patients-on-the-patient-portal">Sending messages to patients on the patient portal</a>). 

To customize the text on your patient portal site, see <a href="https://help.inputhealth.com/en/articles/6741437-customizing-the-text-on-your-patient-portal">Customizing the text on your patient portal</a>.

To enable patient portal for your CHR, contact the TELUS Health support team through the in-app support bubble. See <a href="https://help.inputhealth.com/en/articles/5188450-contact-us">Contact us</a>.