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Patient-facing interfaces
Patient Portal
Self-registering at clinics, using the patient portal (for patients)
Self-registering at clinics, using the patient portal (for patients)
Updated over a week ago

The patient portal allows you and your health care provider to securely interact with with each other.

You can:

  • View messages from your provider,

  • Respond to messages from your provider (if the clinic allows),

  • View past and future clinic appointments,

  • Book and cancel appointments (if the clinic allows),

  • View and change your demographic information as displayed in your clinic chart,

  • Register at a specific clinic.

You will usually have access to the specific clinic's URL so that you can self register using the patient portal. The URL is unique to a clinic and will be in the format

Steps (to self register at a clinic)

  1. Enter the clinic's URL address in your web browser.

  2. Click the Identification field.
    A new window appears.

  3. From the ID Type list, select the ID you want to use to identify yourself, enter your ID number/code in the field that appears and then click Apply.

    The main patient portal page appears.

  4. Click the Email or Phone field.
    A dialogue window appears.

  5. Under Contact, select either Mobile or Email.

  6. Under Number / Email Address, enter your mobile number or email address, depending on what you selected in the previous step.

  7. Click Apply.

  8. Check that the data you entered is correct.

  9. Click Next.
    A new page opens.

  10. Check your email or SMS for a one time passcode (OTP).

    📌 Note: If you do not see a message immediately, wait a few minutes. Alternatively check your email spam folder.

  11. Once you have received the OTP, enter it in the One time passcode box.

    ⚠️ Important: The OTP expires after:

  12. Click Login.
    A new page opens.

  13. Complete all the fields to self-register.

  14. Click Register.
    The patient portal home page opens.

💡 Tip: For more details on how to use the patient portal, see Navigating the patient portal (for patients).

Updated May 30, 2021

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