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Patient-facing interfaces
Patient-facing interfaces
46 articles in this collection
Written by
Alison Brunskill,
Ingrid Spence,
and
Julie Chartrand
Differences between eBooking, the patient portal and the patient app (UpPatient)
Written by
Ingrid Spence
Updated over a week ago
Sending email notifications to your patients
The below article describes how patients receive Email Notifications.
Written by
Ingrid Spence
Updated over a week ago
Point of Care (POC) App
Downloading the TELUS CHR Point of Care (POC) app
Written by
Ingrid Spence
Updated over a week ago
Logging into your Point of Care (POC) app
Written by
Ingrid Spence
Updated over a week ago
Troubleshooting the Point of Care (POC) App
Written by
Ingrid Spence
Updated over a week ago
Collecting Patient Data using the POC App
Written by
Alison Brunskill
Updated over a week ago
Patient Portal
Overview of the patient portal
Written by
Ingrid Spence
Updated over a week ago
Allowing patients to access the patient portal
Written by
Julie Chartrand
Updated over a week ago
Enabling and customizing the patient portal
Written by
Ingrid Spence
Updated over a week ago
Sending messages to patients through the patient portal
Written by
Ingrid Spence
Updated over a week ago
Hiding appointments with certain statuses in the patient portal
Written by
Ingrid Spence
Updated over a week ago
Patient portal errors (troubleshooting)
Written by
Ingrid Spence
Updated over a week ago
Navigating the patient portal (for patients)
Written by
Ingrid Spence
Updated over a week ago
Self-registering at clinics, using the patient portal (for patients)
Written by
Ingrid Spence
Updated over a week ago
Making a credit card payment using the patient portal (for patients)
Written by
Ingrid Spence
Updated over a week ago
Accessing the patient portal using an email/ sms link (for patients)
Written by
Ingrid Spence
Updated over a week ago
Accessing the patient portal from your web browser (for patients)
Written by
Ingrid Spence
Updated over a week ago
Accessing the patient portal after one time passcode expiry (for patients)
Written by
Ingrid Spence
Updated over a week ago
Collecting payments through the patient portal using Stripe
Written by
Ingrid Spence
Updated over a week ago
Patient App (UpPatient)
Overview of the TELUS CHR patient app (UpPatient)
Written by
Julie Chartrand
Updated over a week ago
Patient app (UpPatient) security features
Written by
Julie Chartrand
Updated over a week ago
Inviting patients to access the patient app (UpPatient)
Written by
Julie Chartrand
Updated over a week ago
Inviting referred patients to access the patient app (UpPatient)
Written by
Julie Chartrand
Updated over a week ago
Customizing your patient app (UpPatient) settings
Written by
Julie Chartrand
Updated over a week ago
Customizing patient app (UpPatient) invitation messages
Written by
Julie Chartrand
Updated over a week ago
Enabling patient app (UpPatient) invites to be sent when an incoming referral is set to a certain status
Written by
Julie Chartrand
Updated over a week ago
Requiring new patients accessing the patient app (UpPatient) to complete intake Qnaire(s)
Written by
Ingrid Spence
Updated over a week ago
Disabling mandatory intake Qnaire(s) for new patients accessing the patient app (UpPatient)
Written by
Julie Chartrand
Updated over a week ago
Updating the mandatory intake Qnaire(s) for new patients accessing the patient app (UpPatient)
Written by
Julie Chartrand
Updated over a week ago
Creating an UpPatient account and connecting to a clinic (for patients)
Written by
Julie Chartrand
Updated over a week ago
Logging into the UpPatient app (for patients)
How to login after you have created your UpPatient account
Written by
Julie Chartrand
Updated over a week ago
Unlocking the UpPatient app using your finger print or facial recognition - biometric authentication (for patients)
Written by
Julie Chartrand
Updated over a week ago
Allowing multiple family members to access the UpPatient app from the same device (for patients)
Sign up all your family members using one device.
Written by
Julie Chartrand
Updated over a week ago
Navigating the UpPatient app (for patients)
Overview of UpPatient's functionalities
Written by
Julie Chartrand
Updated over a week ago
Booking appointments using the UpPatient app (for patients)
Written by
Julie Chartrand
Updated over a week ago
Managing your appointments from the UpPatient app (for patients)
View, change or cancel appointments
Written by
Julie Chartrand
Updated over a week ago
Completing questionnaires in the UpPatient app (for patients)
Access physician directed, and self directed online questionnaires (Qnaires)
Written by
Julie Chartrand
Updated over a week ago
Viewing and responding to messages from your clinic via the UpPatient app (for patients)
Communicate with your provider from your mobile device
Written by
Julie Chartrand
Updated over a week ago
Preparing for your first virtual visit - Enabling video through UpPatient (for patients)
Set your device's permissions for the UpPatient App before your first consultation with your provider
Written by
Ingrid Spence
Updated over a week ago
Attending virtual visits through the UpPatient app (for patients)
Written by
Julie Chartrand
Updated over a week ago
Forgot your UpPatient password? (for patients)
Reset or change your UpPatient password
Written by
Julie Chartrand
Updated over a week ago
Switching between clinics in the UpPatient app (for patients)
Written by
Julie Chartrand
Updated over a week ago
Modifying your UpPatient profile and settings (for patient)
Add or delete a clinic and other features in your UpPatient account.
Written by
Ingrid Spence
Updated over a week ago
Deleting your UpPatient account (for patients)
Written by
Julie Chartrand
Updated over a week ago
Patient appointment booking site
Requesting an appointments using your clinic's online booking site (for patients)
Written by
Ingrid Spence
Updated this week
Logging in to your clinic's appointment booking site (for patients)
Written by
Ingrid Spence
Updated over a week ago