Patient Facing Interfaces

For Patients: Receiving SMS Notifications

Below please find a guide on how to advise your patients on receiving SMS/Text Notifications.

Written by Mitch Glazier
Updated over a week ago

For Patients: Receiving E-mail Notifications

The below article describes how patients receive Email Notifications.

Written by Mitch Glazier
Updated over a week ago

Downloading the POC App

Written by Mitch Glazier
Updated over a week ago

Logging into your Point of Care (POC) App

How to log into your Point of Care (POC) App

Written by Mitch Glazier
Updated over a week ago

Collecting Patient Data using the POC App

How to configure the InputHealth iPad app for on-site data collection

Written by Mitch Glazier
Updated over a week ago

Troubleshooting the Point of Care (POC) App

What to do if the POC Application is freezing or showing a blank screen.

Written by Mitch Glazier
Updated over a week ago

Patient Portal Errors

Written by Ingrid Spence
Updated over a week ago

Accessing the patient portal (for patients)

Written by Ingrid Spence
Updated yesterday

Accessing the patient portal after passcode expiry (for patients)

Written by Ingrid Spence
Updated yesterday

Enabling the patient portal

Written by Ingrid Spence
Updated yesterday

For Patients: Navigating the Patient Portal

Below please find a guide on how to advise your patients on how to reply to messages, view appointments and request appointments

Written by Mitch Glazier
Updated over a week ago

Sending (patient portal) messages to patients

Written by Ingrid Spence
Updated yesterday

Overview of the TELUS CHR patient app (UpPatient)

Written by Amy Barnett
Updated this week

Inviting patients to access the patient app (UpPatient)

Written by Amy Barnett
Updated this week

Inviting referred patients to access the patient app (UpPatient)

Written by Amy Barnett
Updated this week

Updating the mandatory intake Qnaire(s) for new patients accessing the patient app (UpPatient)

Written by Amy Barnett
Updated this week

Enabling patient app (UpPatient) invites to be sent when an incoming referral is set to a certain status

Written by Amy Barnett
Updated this week

Customizing patient app (UpPatient) invitation messages

Written by Amy Barnett
Updated this week

Requiring new patients accessing the patient app (UpPatient) to complete intake Qnaire(s)

Written by Ingrid Spence
Updated this week

Disabling the mandatory intake Qnaire(s) for new patients accessing the patient app (UpPatient)

Written by Amy Barnett
Updated this week

For Patients: Creating an UpPatient account and connecting to a clinic

Written by Amy Barnett
Updated this week

For Patients: Logging into the UpPatient App

How to login after you have created your UpPatient account

Written by Amy Barnett
Updated this week

For patients: Logging into the UpPatient app using your finger print (biometric authentication)

Written by Amy Barnett
Updated this week

For Patients: Accessing Video through UpPatient - prepare for your first virtual visit

How to set permissions for the UpPatient App on your phone before your first consultation with your provider

Written by Ingrid Spence
Updated over a week ago