Patient Facing Interfaces

Receiving SMS notifications (for patients)

Below please find a guide on how to advise your patients on receiving SMS/Text Notifications.

Written by Ingrid Spence
Updated this week

Differences between eBooking, the patient portal and the patient app (UpPatient)

Written by Ingrid Spence
Updated over a week ago

Sending email notifications to your patients

The below article describes how patients receive Email Notifications.

Written by Ingrid Spence
Updated this week

Downloading the Point of Care (POC) app

Written by Ingrid Spence
Updated this week

Logging into your Point of Care (POC) app

How to log into your Point of Care (POC) App

Written by Ingrid Spence
Updated this week

Collecting Patient Data using the POC App

How to configure the POC app for on-site data collection

Written by Ingrid Spence
Updated this week

Troubleshooting the Point of Care (POC) App

What to do if the POC Application is freezing or showing a blank screen.

Written by Ingrid Spence
Updated over a week ago

Overview of the patient portal

Written by Ingrid Spence
Updated over a week ago

Allowing patients to access the patient portal

Written by Amy Barnett
Updated over a week ago

Enabling and customizing the patient portal

Written by Ingrid Spence
Updated over a week ago

Sending messages to patients through the patient portal

Written by Ingrid Spence
Updated over a week ago

Hiding appointments with certain statuses in the patient portal

Written by Ingrid Spence
Updated over a week ago

Patient portal errors (troubleshooting)

Written by Ingrid Spence
Updated over a week ago

Navigating the patient portal (for patients)

Written by Ingrid Spence
Updated over a week ago

Self-registering at clinics, using the patient portal (for patients)

Written by Ingrid Spence
Updated over a week ago

Making a credit card payment using the patient portal (for patients)

Written by Ingrid Spence
Updated over a week ago

Accessing the patient portal using an email/ sms link (for patients)

Written by Ingrid Spence
Updated over a week ago

Accessing the patient portal from your web browser (for patients)

Written by Ingrid Spence
Updated over a week ago

Accessing the patient portal after passcode expiry (for patients)

Written by Ingrid Spence
Updated over a week ago

Collecting payments through the patient portal using Stripe

Written by Ingrid Spence
Updated over a week ago

Overview of the TELUS CHR patient app (UpPatient)

Written by Amy Barnett
Updated over a week ago

Patient app (UpPatient) security features

Written by Amy Barnett
Updated over a week ago

Inviting patients to access the patient app (UpPatient)

Written by Amy Barnett
Updated over a week ago

Inviting referred patients to access the patient app (UpPatient)

Written by Amy Barnett
Updated over a week ago

Customizing your patient app (UpPatient) settings

Written by Amy Barnett
Updated over a week ago

Customizing patient app (UpPatient) invitation messages

Written by Amy Barnett
Updated over a week ago

Enabling patient app (UpPatient) invites to be sent when an incoming referral is set to a certain status

Written by Amy Barnett
Updated over a week ago

Requiring new patients accessing the patient app (UpPatient) to complete intake Qnaire(s)

Written by Ingrid Spence
Updated over a week ago

Disabling mandatory intake Qnaire(s) for new patients accessing the patient app (UpPatient)

Written by Amy Barnett
Updated over a week ago

Updating the mandatory intake Qnaire(s) for new patients accessing the patient app (UpPatient)

Written by Amy Barnett
Updated over a week ago

Creating an UpPatient account and connecting to a clinic (for patients)

Written by Amy Barnett
Updated over a week ago

Logging into the UpPatient app (for patients)

How to login after you have created your UpPatient account

Written by Amy Barnett
Updated over a week ago

Unlocking the UpPatient app using your finger print or facial recognition - biometric authentication (for patients)

Written by Amy Barnett
Updated over a week ago

Allowing multiple family members to access the UpPatient app from the same device (for patients)

Sign up all your family members using one device.

Written by Amy Barnett
Updated over a week ago

Navigating the UpPatient app (for patients)

Overview of UpPatient's functionalities

Written by Amy Barnett
Updated over a week ago

Booking appointments using the UpPatient app (for patients)

Written by Amy Barnett
Updated over a week ago

Managing your appointments from the UpPatient app (for patients)

View, change or cancel appointments

Written by Amy Barnett
Updated over a week ago

Completing questionnaires in the UpPatient app (for patients)

Access physician directed, and self directed online questionnaires (Qnaires)

Written by Amy Barnett
Updated over a week ago

Viewing and responding to messages from your clinic via the UpPatient app (for patients)

Communicate with your provider from your mobile device

Written by Amy Barnett
Updated over a week ago

Preparing for your first virtual visit - Enabling video through UpPatient (for patients)

Set your device's permissions for the UpPatient App before your first consultation with your provider

Written by Ingrid Spence
Updated over a week ago

Attending virtual visits through the UpPatient app (for patients)

Written by Amy Barnett
Updated over a week ago

Forgot your UpPatient password? (for patients)

Reset or change your UpPatient password

Written by Amy Barnett
Updated over a week ago

Switching between clinics in the UpPatient app (for patients)

Written by Amy Barnett
Updated over a week ago

Modifying your UpPatient profile and settings (for patient)

Add or delete a clinic and other features in your UpPatient account.

Written by Ingrid Spence
Updated over a week ago

Deleting your UpPatient account (for patients)

Written by Amy Barnett
Updated over a week ago

Booking appointments through the TELUS Collaborative Health Record appointment booking site (for patients)

Written by Ingrid Spence
Updated over a week ago