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Patient-facing interfaces
Point of care app, patient portal, UpPatient and the patient appointment booking site.
52 articles
Differences between eBooking, the patient portal and the patient app (UpPatient)
Overview of the patient portal
Customizing the text on your patient portal
Allowing patients to access the patient portal
Enabling and customizing the patient portal
Sending messages to patients through the patient portal
Hiding appointments with certain statuses in the patient portal
Patient portal errors (troubleshooting)
Navigating the patient portal (for patients)
Self-registering at clinics, using the patient portal (for patients)
Making a credit card payment using the patient portal (for patients)
Accessing the patient portal using an email/SMS link (for patients)
Accessing the patient portal from your web browser (for patients)
Accessing the patient portal after one time passcode expiry (for patients)
Collecting payments through the patient portal using Stripe
Overview of the TELUS CHR patient app (UpPatient)
Patient app (UpPatient) security features
Inviting patients to access the patient app (UpPatient)
Inviting referred patients to access the patient app (UpPatient)
Customizing your patient app (UpPatient) settings
Customizing patient app (UpPatient) invitation messages
Enabling patient app (UpPatient) invites to be sent when an incoming referral is set to a certain status
Requiring new patients accessing the patient app (UpPatient) to complete intake Qnaire(s)
Disabling mandatory intake Qnaires for new patients accessing the patient app (UpPatient)
Updating the mandatory intake Qnaires for new patients accessing the patient app (UpPatient)
Creating an UpPatient account and connecting to a clinic (for patients)
Logging into the UpPatient app (for patients)
Unlocking the UpPatient app using your fingerprint or facial recognition - biometric authentication (for patients)
Allowing multiple family members to access the UpPatient app from the same device (for patients)
Navigating the UpPatient app (for patients)
Booking appointments using the UpPatient app (for patients)
Managing your appointments from the UpPatient app (for patients)
Completing questionnaires in the UpPatient app (for patients)
Viewing and responding to messages from your clinic via the UpPatient app (for patients)
Preparing for your first virtual visit – Enabling video through UpPatient (for patients)
Attending virtual visits through the UpPatient app (for patients)
Forgot your UpPatient password? (for patients)
Switching between clinics in the UpPatient app (for patients)
Modifying your UpPatient profile and settings (for patients)
Deleting your UpPatient account (for patients)