The patient portal allows you and your healthcare provider to securely interact with each other.
You can access the portal from a link sent to you via email or SMS message, or directly from a URL in your web browser. For steps on accessing it from email or SMS, see Accessing the patient portal using an email/SMS link (for patients).
Steps (to access the portal from your web browser)
Enter the URL address unique to your clinic, usually in the format
Click the Identification field.
A new window appears.
From the ID Type list, select the ID you want to use to identify yourself. Enter your ID number/code in the field that appears and then click Apply.
The main patient portal page appears.
Click the Email or Phone field.
A dialogue window appears.
Under Contact, select either Mobile or Email.
Under Number/Email Address, enter your email address or mobile number.
📌 Note: These details have to match the ones the clinic has on record.
Check that the information you entered is correct.
A new page opens.
Check your email or SMS text message for a one time passcode (OTP).
📌 Note: If you do not see a message immediately, wait a few minutes. Alternatively, check your email spam folder.
Once you have received the OTP, enter it in the One time passcode field.
⚠️ Important: The OTP expires after:
A minimum of 15 minutes (depending on clinic setup).
Five incorrect attempts.
Optionally, you can select the checkbox Stay logged in. You will remain logged into the patient portal for 30 days.
The patient portal home page opens.
💡 Tip: For more details on how to use the patient portal, see Navigating the patient portal (for patients).
Updated May 30, 2021