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Patient-facing interfaces
Patient Portal
Accessing the patient portal using an email/SMS link (for patients)
Accessing the patient portal using an email/SMS link (for patients)
Updated over a week ago

The patient portal allows you and your health care provider to securely interact with with each other.

You can:

  • View messages from your provider,

  • Respond to messages from your provider (if clinic allows),

  • View past and future clinic appointments,

  • Book, modify and cancel appointments (if clinic allows),

  • View and modify your demographic information as displayed in your clinic chart,

  • Register at a clinic.


  1. Open the email/SMS notification you received.

  2. From the email, click Read Message (or, in an SMS, click the specific link).

    A new page opens.

  3. Enter the one time password (OTP) you received in the email/SMS notification.

    ⚠️ Important: The OTP expires after:

  4. Enter your date of birth.

  5. Optionally, you can select the checkbox Stay logged in to remain logged in for 30 days.

  6. Click Login.
    A new page opens with the portal message displayed.

📌 Note: The above clinic allows the patient to reply to the message. Some clinics may have this option disabled.

💡 Tip: For more details on how to use the patient portal, see Navigating the patient portal (for patients).

Updated May 10, 2021

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