Collaborative Health Record (CHR)

The patient portal allows you and your health care provider to securely interact with with each other.

Respond to messages from your provider (if clinic allows),

View past and future clinic appointments,

Book, modify and cancel appointments (if clinic allows),

View and modify your demographic information as displayed in your clinic chart,

- View messages from your provider,
- Respond to messages from your provider (if clinic allows),
- View past and future clinic appointments,
- Book, modify and cancel appointments (if clinic allows),
- View and modify your demographic information as displayed in your clinic chart,
- Register at a clinic. 
   

Open the email/SMS notification you received.

From the email, click Read Message (or, in an SMS, click the specific link).

Enter the one time password (OTP) you received in the email/SMS notification. ⚠️ Important: The OTP expires after:

- A minimum of 15 minutes (depending on clinic setup).
- Five incorrect attempts. See <a href="https://help.inputhealth.com/en/articles/1575846-for-patients-login-to-patient-portal-after-passcode-expiry">Accessing the patient portal after passcode expiry</a>.

Optionally, you can select the checkbox Stay logged in to remain logged in for 30 days.

Click Login. A new page opens with the portal message displayed.

1. Open the email/SMS notification you received.
 
2. From the email, click Read Message (or, in an SMS, click the specific link).
 
 A new page opens.
 
3. Enter the one time password (OTP) you received in the email/SMS notification. ⚠️ Important: The OTP expires after:
 - A minimum of 15 minutes (depending on clinic setup).
 - Five incorrect attempts. See <a href="https://help.inputhealth.com/en/articles/1575846-for-patients-login-to-patient-portal-after-passcode-expiry">Accessing the patient portal after passcode expiry</a>. 
4. Enter your date of birth. 
5. Optionally, you can select the checkbox Stay logged in to remain logged in for 30 days. 
6. Click Login. A new page opens with the portal message displayed.

📌 Note: The above clinic allows the patient to reply to the message. Some clinics may have this option disabled.

💡 Tip: For more details on how to use the patient portal, see <a href="https://help.inputhealth.com/en/articles/1575800-navigating-the-patient-portal-for-patients">Navigating the patient portal (for patients)</a>.