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Accessing the patient portal after one time passcode expiry (for patients)
Accessing the patient portal after one time passcode expiry (for patients)
Updated over a year ago

If you did not log in to the patient portal using the one time passcode (OTP) within a certain timeframe, you receive a message stating your OTP has expired.

If this occurs, you can still log in to the patient portal.

Steps

  1. Click Continue to login.
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  2. Click the Identification field.

    a. Under ID type, click the arrow and select one.
    b. Enter ID Number and/or code (this is usually your health card number).
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  3. Click the Email or Phone field.
    a. Select either Mobile or Email.

    b. Enter your mobile number or email address.
    📌 Note: The above details must match the information your clinic has on file for you.
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  4. Click Apply.
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  5. Click Next.

    A new page appears.
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  6. Check your messages (email or SMS) for a new OTP.
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  7. Enter the new OTP in the One time passcode field.
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  8. To remain logged into the patient portal for the next 30 days, select Stay logged in.
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  9. Click Login.

For more information on using the patient portal, see Navigating the patient portal (for patients).

Updated February 2022
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