TELUS Collaborative Health Record (CHR) offers three patient-facing interfaces: eBooking, the patient portal, and the CHR Connect app. You can collaborate and engage with your patients using these tools, allowing them to play a more active role in their care.
These three interfaces are integrated within the CHR and allow patients to view their demographic information, request appointments, receive automated reminders and complete qnaires.
Patients can also send and receive messages using the patient portal and CHR Connect.
For more information on each interface, see:
Review the tables below to compare capabilities for each interface and determine which one best suits your needs.
Enabling the interfaces
| eBooking | Patient portal | CHR Connect app |
Clinic | You can enable eBooking per appointment type. | Only the TELUS CHR Support account can enable the patient portal. Contact TELUS CHR Support Team to enable the patient portal for your clinic. See Enabling the patient portal.
💡 Tip: Once enabled, you can disable/enable it on a per patient basis. | To add the Connect app to your CHR, contact the TELUS Health support team through the in-app support bubble. See Contact us.
Once Connect has been added to your account, all patient notifications direct patients to download and use the app.
Alternatively, patients can also download the app and link their account with your clinic. Refer to Setting up TELUS CHR Connect (for patients). |
Registration or login
| eBooking | Patient portal | CHR Connect app |
Patients can self register | Yes, if you allow new patients to book appointments. 📌 Note: Your clinic cannot accept, merge or reject the self registration.
| Yes 📌 Note: Your clinic can accept, merge or reject the self registration.
| Yes 📌 Note: Your clinic can accept, merge or reject the self registration. |
How do patients access the tool | URL: [domain].inputhealth.com/ebooking
Or patients click a link they receive via email or SMS (when appointment notifications or alerts are sent to patients). | URL: [domain].inputhealth.com/portal
Or patients click a link they receive via email or SMS (when you send them a message). | On a cell phone or tablet they can download and open the CHR Connect app from the Google Play or Apple App Store.
On a computer they can navigate to https://chrconnect.telushealth.com |
Login details required |
|
|
Optional: patients can use biometric login. |
One time passcode with login required | Yes | Yes | No |
Demographics
| eBooking | Patient portal | CHR Connect app |
Patient can view their basic demographic information | No | Yes | Yes |
Patients can modify their basic demographic information | Yes, but only once they have requested an appointment. | Yes | Yes |
Appointments
| eBooking | Patient portal | CHR Connect app |
Viewing appointments (past and/or upcoming) | Yes, but only the appointment the patients booked using eBooking. | Yes, all past and future appointments. | Yes, all past and future appointments. |
Changing and cancelling appointments | Patients can change or cancel one specific appointment. | Patients can change or cancel any upcoming appointments. | Patients can change or cancel any upcoming appointments. |
Booking appointments | Yes
📌 Note: You can disable eBooking for the entire clinic or only for specific appointment types. Refer to Disabling eBooking for your clinic. | Yes
📌 Note: You can disable the patient portal on a per patient basis. | Yes |
Messaging
| eBooking | Patient portal | CHR Connect app |
Viewing and replying to messages | No | Yes | Yes |
Patient initiated messages | No | No | Only with CHR Connect Pro. |
Notification type | Email & SMS. | Email & SMS. | Basic: Email & SMS |
Automatic responses | No | No | Only with CHR Connect Pro. |
Qnaires
| eBooking | Patient portal | CHR Connect app |
Complete assigned Qnaires | Yes, but only pre-visit qnaires. | Yes, pre and post-visit qnaires. | Yes, but only pre-visit qnaires. |
Bill payments
| eBooking | Patient portal | CHR Connect app |
Pay outstanding bills | No | Yes | Yes |
Updated November 11, 2024