Patients can use TELUS Health Connect to connect with your clinic through the app or desktop. TELUS Health Connect offers two tiers: Basic (free) and Pro (paid subscription). For more information, contact connectsupport@telus.com.
Core features
Core features
TELUS Health Connect enables patients to:
Connect with new providers in their area and save the clinic to their CHR Connect account.
View and update some of their demographics.
Book appointments. For more information, refer to Overview of eBooking.
View, change and manage upcoming and historical appointments, if you allow them to. For more information, refer to Customizing clinic-wide eBooking settings.
Complete pre-visit Qnaires.
Manage their dependants' healthcare.
View and pay invoices, and securely store credit card details for you to easily process payments.
Communicate with you via our secure messaging system. For more information, refer to Sending messages to patients through the patient portal.
Conduct secure virtual visits with you. For more information, refer to Virtual visits and Attending virtual visits through TELUS Health Connect (for patients).
Complete required tasks during their virtual visit.
With TELUS Health Connect Pro, you can also:
Give patients the ability to complete Qnaires and send a new message to a specific provider’s inbox.
Set up an automatic response to all patient messages received by your clinic.
Add your logo, and customize the color palette for your clinic's appearance on the TELUS Health Connect app.
Send push notifications and clinic-wide broadcast messages.
To configure these settings, refer to TELUS Health Connect Settings.
Accessing TELUS Health Connect
Patients can access TELUS Health Connect via:
Desktop: Visit thconnect.telushealth.com (web browser on computer or tablet).
Mobile: Download the TELUS Health Connect app from the Apple App Store (for iPhone and iPad) or the Google Play Store (for Android devices).
📌 Note: Patients must create a TELUS Health Connect account to access the app; however, they do not need an account to attend a virtual visit. Refer to Setting up TELUS Health Connect (for patients).
Verifying patient account connection status
You can verify that your patient has linked their Connect account with your clinic. A TELUS Health Connect icon appears in the patient header; when the icon is purple the patient has a linked account. Hover over the icon to confirm the status.
You can also view some patient actions like connecting or disconnecting their account with your clinic, or if they've updated their demographics, in the activity log.
When you archive a patient’s chart, the patient can choose to either remove your clinic from their account or reconnect with a new profile. If the patient has a connected dependent, they can make the dependent’s account the primary account. Any additional dependents are linked to the new account owner.
TELUS Health Connect key sections
💡Tip: For more information on each section, and how patients use the app, refer to:
TELUS Health Connect has the following sections:
Home
The landing page for TELUS Health Connect, or Home is an overview of all the patients' new or actionable items. For example, outstanding invoices, unread messages, or if you have TELUS Health Connect Pro, active broadcast messages appear here.
If patients have multiple clinics connected to their account, they can select what clinic’s information to view in the My Clinics panel on the left-hand side.
Appointments
Patients can book appointments, view details for past and future appointments, and start a scheduled virtual visit.
📌 Note: Patients don’t see cancelled appointments or presenting issues.
The appointment status the patient sees is linked to the appointment time or status in the CHR.
CHR status | Patient view |
Being seen, In room | In progress |
Arrived | Checked In |
Visit Completed, Note Signed | Completed |
The CHR status Confirmation Required allows patients to confirm or decline their appointment directly in TELUS Health Connect.
📌 Note: If the appointment time has passed, the appointment status is shown as Closed and moves from the Upcoming tab to the Previous tab. If it is a virtual visit and the pathway card is not closed, the appointment stays in the Upcoming tab and the appointment status is displayed for 24 hours.
For in-person appointments, Check In appears 30 minutes before the visit. When a patient clicks Check In, the appointment status in the CHR updates to Arrived.
For virtual visits, patients can join their scheduled visit from the appointment. Five minutes before the visit is scheduled Join replaces View and the patient can to start their visit.
📌 Note: If you open the virtual visit pathway card before the visit start time, the patient sees Join virtual visit and can join the visit early.
Dependent Appointments
If the patient has linked dependants, the dependants’ appointments also appear. Patient can join their dependants’ virtual visits. If multiple parents or guardians have the same dependant linked to their TELUS Health Connect account, they can all join the same virtual visit. Refer to Linking your TELUS Health Connect account with your dependants (for patients).
Messages
All messages you send to patients appear in the Messages section. Patients are notified of new messages via their preferred notification method (email, SMS or push notification).
With TELUS Health Connect Pro, patients can view new and old broadcast messages.
If the patient has a linked dependant, their messages also appear. Refer to Linking your Health Connect account with your dependants (for patients).
Billing
Patients can view and pay their and their dependants’ invoices on TELUS Health Connect.
📌 Notes:
You can configure various billing settings, including whether patients can view and pay their invoices and save their credit card information for recording payments. Refer to TELUS Health Connect Settings.
For patients to manage and pay their bills, you must have Stripe integrated in your CHR. Refer to Collecting payments from patient chart or via online payment using Stripe.
Provincial insured invoices do not appear on TELUS Health Connect.
Private billing items appear on TELUS Health Connect after you click Make a Payment for that billing item. Refer to Collecting private bill payments.
Third-party or eClaims billing items only appear on TELUS Health Connect if you select Visible to patient in the Insured Payment window. Refer to Creating third-party bills or Modifying a third-party insurance bill's billing practitioner, location and other bill details (with eClaims enabled).
Documents
Patients can view and complete any self-initiated Qnaires that you have configured. Refer to Setting up self-initiated Qnaires for Health Connect.
📌 Note: Self-initiated Qnaires are available only with TELUS Health Connect Pro.
Profile and Connected Circle
📌 Note: The Profile and Connected Circle sections are accessed via the user menu.
Patients can view and confirm their demographics. They can update their display (preferred) name, gender and pronouns. These automatically update in the CHR. For other demographics, such as sex, age, and phone number, patients are prompted to contact you. The patient's phone number and email provided are from your clinic's account information settings. Refer to Updating your clinic's account information.
Connected Circle allows patients to manage their dependents' healthcare by linking to their dependents' accounts. Refer to Linking your Health Connect account with your dependants (for patients).
To view a patient's connected contacts in the CHR, in the patient header click the purple TELUS Health Connect icon beside their name.
When two patient accounts are linked, the relationship is saved for both patients and each can view the other's linked record(s) from their own profile. Removing a link removes it from both records simultaneously.
📌 Note: The linked account can only be for a minor. The age of majority is 12 in British Columbia, 14 in Quebec and 16 in the rest of Canada. If you do not have a province where the age of majority can be calculated, 12 is used. This is based on your clinic's location in Account Information.
Updated April 16, 2026