With one TELUS Health Connect login, you can oversee your dependants' healthcare. For example, a mother can link her account with her child. You do not have two separate accounts, but rather see both your and your dependants details together.
Once linked, you are able to:
View and send messages for your dependants. When you reply to a message on behalf of your dependant, it is appended at the bottom clearly indicating that you are sending the message on behalf of them. This allows your provider to easily see who they are speaking with.
Book and manage appointments for your dependants.
Attend virtual visits for your dependants. If more than one parent or guardian has the same dependant linked to their account, they can all join the same virtual visit and can both receive push notifications for appointments and messages.
View and pay invoices for your dependants.
Update profile information, such as address on behalf of your dependants.
📌 Notes:
The linked account must be for a minor. The age of majority is 12 in British Columbia, 14 in Quebec and 16 in the rest of Canada. This is based on your clinic's location.
A minor can also create their own account. You as their guardian have access to the same information as them.
If you connect your dependant’s account to yours while they are minors, you continue to have access to their account after they reach majority.
To add a dependant, you must have your own account and belong to the same clinic.
Steps
1. From the app, or website, click Profile(s).
📌Note: If you have multiple clinics connected to your account, ensure that you are in the clinic that you would like to add your dependant to. To ensure you are in the right clinic, click Home > My Clinics.
2. At the bottom of the Profile(s) section, click Add connection.
📌Note: If you already have a linked dependant, their full name, sex and age shows.
3. In the Add connection section, type the required information in the appropriate fields. You also need to specify your relationship, for example, Mother.
💡 Tip: If the depemndant is already a patient at the clinic, ensure you add the same information the clinic has on file. The CHR will verify that their first name, last name, date of birth, and personal health number match the clinic's records.
4. Select the checkboxes to confirm that you are the parent or legal guardian of the dependant and that you accept to receive communication on their behalf.
5. To link your account with the dependant, click Save.
📌 Notes:
If your dependant is new to the clinic, and the clinic accepts new patients, a New Patient window opens, click Register. If the clinic does not accept new patients, a warning message appears and the dependant's account is not connected. Contact the clinic directly for more information.
To unlink the account, click the trash can icon beside the dependant's name.
To edit the dependant account, under My connections, select their name and click Edit in the top-right.
Updated October 25, 2026