TELUS Collaborative Health Record Connect has several configurable settings for both the desktop version and the app. For more information on TELUS CHR Connect, refer to TELUS Collaborative Health Record Connect (for patients).
For Desktop users:
For Mobile app users:
At the top right, select your profile icon.
Click Settings, and the Settings page opens.
Your email address. You cannot change this.
Your phone number. You cannot change this.
This only applies for the mobile app. To enable biometrics login, toggle On.
Click Edit to update your password.
Click Edit to update your preferred notification method and language.
To delete your account, Click Delete.
Your clinic keeps a record of your file for legal and safety reasons. If you create a new account, we cannot sync your old records.
Deleting your account does not affect your status with your provider, but you can no longer book appointments online.
If you have any booked appointments, the system does not cancel them. Contact your clinic directly to cancel these appointments if needed.
📌 Note: To pay a bill using the TELUS CHR Connect app your clinic must be configured to accept payments.
Updated August 25, 2023