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TELUS Collaborative Health Record Connect (for patients)
TELUS Collaborative Health Record Connect (for patients)
Updated this week

🎞️ View video overview: CHR Connect

You can use the TELUS Collaborative Health Record (CHR) Connect app to connect with your clinic and provider. Using TELUS CHR Connect, you can:

  • Connect with new providers in your area.

  • View your demographics and update your preferred name, gender identity or preferred pronouns.

  • Book appointments.

  • View, change and manage upcoming and historical appointments.

  • Communicate with your clinic via our secure messaging system, including sending and receiving images and other attachments.

  • View and pay invoices.

  • Attend secure virtual visits with your provider. For more information, refer to Attending virtual visits through TELUS Collaborative Health Record Connect.

    • Complete required tasks during your virtual visit.

You can access CHR Connect via the app (cell phone or tablet) or on our website (computer). For more information, refer to Setting up TELUS CHR Connect.

CHR Connect has the following sections:

Home

Home is the landing page for CHR Connect, and is an overview of all your new or actionable items. For example, outstanding invoices or unread messages. Basic information shows for each item. You can click the item to open it without navigating to that specific section on the Connect app.

📌 Note: If you have multiple clinics connected to your account, you can select the clinic on the left.

💡 Tip: For quick actions, click the + icon at the bottom-right corner. For example, New appointment or Find new clinic.

Appointments

You can book appointments, view details for past and future appointments, and start a scheduled virtual visit in the appointments section. You see the following information associated with your appointment.

Field

Description

Upcoming and Previous tabs

Appointments are listed according to date.

Type

Shows the appointment date, provider, and type, for example, physical exam or new patient.

Visit Time

Shows the appointment date, time and length.

Patient

If you link your account with your dependants', the dependents’ name shows for their appointments. For more information, refer to Linking your CHR Connect account with your dependants (for patients).

Location

Shows Virtual visit or, for physical appointments, shows the location address.

Status

Shows the appointment status, for example, In progress, Checked In or Completed.

Click a Confirmation Required status to confirm or decline your appointment.

Click an Action required status to complete Previsit Questionnaires.

If the appointment time has passed, it’s shown as Closed and moves from the Upcoming tab to the Previous tab.

View, Join virtual visit and Check In buttons

Click View to see more information about your appointment, cancel or change the appointment, and fill out any required questionnaires.

When your provider opens the visit or 5 minutes before the visit is scheduled, Join virtual visit replaces View. Click Join virtual visit to start your visit.

Check In shows thirty minutes before a physical visit. Click Check In to let your provider know you have arrived.

Messages

All messages for you and your dependants appear in the Messages section. You are notified of new messages via your preferred notification method (email, SMS or push notification). A yellow circle also appears on the Messages tab showing the number of unread messages.

In addition, you can write Drafts and view Archived messages. Messages are never archived automatically; you must manually click Archive. And you can Restore archived messages if needed.

📌 Note: If your clinic has not enabled the setting for responses, you cannot send a new message or reply to a message from your clinic.

Billing

You can easily view and pay your and your dependants’ private bill invoices in the billing section. To see the full invoice, click the invoice.

You see the following information associated with your invoice.

Field

Description

Outstanding and Paid tabs

Within each tab, the invoices are listed by date.

💡 Tip: To get a copy of an invoice, from the Paid tab, click the invoice and click Request PDF.

Invoice Number

Shows the invoice number and provider.

Patient

If you link your account with your dependants', the dependants’ name shows for their invoices. For more information, refer to Linking your CHR Connect account with your dependants (for patients).

Due Date

Shows the date the bill is due.

Status

Shows if the bill is Paid or Unpaid.

Total

Shows the total amount of the bill.

Pay

For unpaid bills, click Pay to quickly pay your bill.

Profile

You can view and confirm your demographics in the profile section. You can update your display name, gender identity and pronouns.

If you have dependants, you can manage their healthcare by linking your account with theirs. For more information, refer to Linking your CHR Connect account with your dependants (for patients).

Updated July 30, 2024

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