TELUS CHR Connect has several additional sections, and configurations for both the desktop version and the mobile app. For more information on TELUS CHR Connect, refer to TELUS CHR Connect (for patients).

For additional questions, or if you need assistance please contact your clinic directly.

CHR Connect has a user menu containing helpful actions, such as logging out, or selecting your preferred language for viewing the app.

For desktop users: The user menu appears as a sidebar on the right-hand side.

For mobile app users: The user menu is accessed by selecting your profile icon at the top-right corner.

Here are the main sections in the user menu:

You can view and change your account information, such as your email, password, or notification and marketing preferences.

To delete your account, beside Account, click Delete.

📌 Notes: Your clinic keeps a record of your file for legal and safety reasons. If you create a new account, we cannot sync your old records. Deleting your account does not affect your status with your provider, but you can no longer book appointments online. If you have any booked appointments, the system does not cancel them. Contact your clinic directly to cancel these appointments if needed.

If you are connected to multiple clinics, ensure the correct one is selected in the My Clinics panel on the left-hand side. You have a separate profile for each clinic.

You can view and confirm your demographics in the profile section. You can update your display name, gender identity and pronouns.

If you have dependants, you can manage their healthcare by linking your account with theirs. For more information, refer to Linking your CHR Connect account with your dependants (for patients).

You can also remove a clinic from your CHR Connect account. To remove a clinic, ensure you have it selected, and in the Personal information section, click the garbage can icon beside your name.

Payment method is only visible if your clinic has it enabled.

You can securely store your credit card details for your clinic to easily process payments.

📌 Notes: