If you have self serve check in enabled, patients can once again see the Check In button on CHR Connect 30 minutes before the scheduled physical appointment. Additionally if you have CHR Connect Pro, patients are also sent the push notification.

When you disable the Reason step for ebooking and the patient selects a Group Visit, the Location tab once again appears and the patient can continue booking the group visit.

When patients book an appointment on CHR Connect, July 31 now appears on the calendar instead of a grey box.

When patients request an appointment through the CHR Connect app, they can now select Phone Visit as a Visit Type option. For more information, refer to TELUS CHR Connect Settings and Modifying appointment types.

You can now choose whether you want patients to see the reason (presenting issue) tab when they are requesting an appointment. Additionally, patients can now see the Custom Text added to Settings > CHR Connect App > Booking flow > Appointment Type and Reason. For more information, refer to TELUS CHR Connect Settings.

When you archive a patient’s chart, the patient can now choose to either remove your clinic from their account or reconnect with a new profile. If the patient has a connected dependent, they can make the dependent’s account the primary account. Any additional dependents are linked to the new account owner.

We added a Remember Me option to the CHR Connect login screen. When patients select this option, the next time they log in on the same device, their email auto-populates and they do not need to enter their password.

We updated the payment method icons in the Billing > Paid section.

Broadcast messages sent to more than 100 patients are now visible in the Messages section.

Patients can now view your shared screen in landscape mode.

If you allow new patients to register with your clinic on CHR Connect, they must verify their phone number when connecting.

The push notification link now directs patients to the correct virtual visit.

Patients can now see your screen when you share it during a virtual visit. For more information, refer to Screen sharing during virtual visits.

Patients now click on links you share with them, for example, via messages, broadcasts, and virtual visit chat messages.

You can now control the ability for patients to skip pre-visit Qnaires when they self-book appointments.

Patients now link their dependents' account in the Connected Circle section, previously known as Family Management.

When a patient signs up for CHR Connect using their Gmail login information, and then logs in with Google single sign-on using the same Gmail account, they are now connected to the same CHR Connect account.

For security reasons, patients must have a passcode on their device to use CHR Connect. We have improved error messaging for situations when a patient has not set a passcode.

The CHR Connect app information page, which patients see before signing up, now clearly displays the desktop version information and link. This helps patients understand that they do not need to download the CHR Connect application.

CHR Connect now accepts the same formatting for the NT identification type as the CHR.

Patients can now see the chat window while waiting for you to join their virtual visit.

When a patient responds to a message on behalf of their dependent, the message now retains the original patient's information. Additionally, the message indicates who sent it and on whose behalf (the dependent).

When a patient connected to multiple clinics using CHR Connect clicks a notification link for an invoice, appointment, or message, they are now directed to the correct clinic on CHR Connect.

When you make a payment for a private billing item, it now displays correctly on CHR Connect, instead of showing as cash. Previously, only Stripe and cash payments were displayed correctly.

If you configure presenting issues in French and the patient sets their language to French, they now see the French version of the presenting issues.

When a patient starts a Qnaire it now opens in their selected language.

If you have CHR Connect Pro enabled:

When a new patient receives an invite to join a clinic, the clinic details remain for easy sign-up if the patient uses Biometrics.

The CHR Connect app no longer crashes when a patient clicks Pay in the checkout window of an invoice.

Patients can now easily add an upcoming appointment to their Google or Apple calendar directly from the appointment details section.

We added clearer messaging when patients add dependents to their account and no match is found to an existing patient chart in the CHR. This prevents duplicate charts from being created.

When patients use Safari, the camera indicator no longer stays active after they leave a virtual visit.

If you have CHR Connect Pro enabled:

We’ve improved the virtual visit experience by adding screen rotation so patients can quickly switch from portrait to landscape mode.

When connecting their account to your clinic, patients with apostrophes in their name can now match with their patient chart.

Patients can now check a linked dependent in for a physical appointment. Additionally the Check In button is no longer cut off on Apple mobile devices.

We reduced the number of clicks required to add or delete credit cards in the Payment Method section.

If you have CHR Connect Pro enabled:

When you disable portal access for a patient, they can connect to your clinic, however they cannot book appointments, or initiate messages. They can perform all other actions, including completing Qnaires, rescheduling or canceling appointments. If you remove access for a patient's dependent, the same applies only for the dependent.

When a patient requests an invoice for their dependent, the invoice message now clearly indicates who the invoice is for. Additionally, they can more easily see their credit card details when making a payment.

If you have CHR Connect Pro enabled: