The notification counter on the patient's app icon resets once the patient interacts with the notification.

Patients can once again log into their account using their Google ID on Google Chrome and Windows 10.

Campaign messages created before the start date are now hidden from the Broadcasts section of Connect until the campaign begins.

Text entered in Address Line 2 in your Location details now displays across all instances where the address appears on Connect.

Patients with dependents can once again book an appointment when you only have one one visit type enabled for ebooking.

We fixed an issue that caused appointment times to inaccurately reflect daylight savings time adjustments for patients.

When patients book a phone appointment and their device's time zone differs from the clinic's time zone, they can now hover over the i icon to view the clinic's date and time alongside their own time zone. This feature is now available in additional areas of the appointment booking flow, including appointment confirmations, appointment details, and rescheduled appointments sections.

CHR Connect is now TELUS Health Connect, for more information refer to CHR Release notes - version 25.21.

Appointment names and descriptions now display accurately according to the patient's selected language preference on the Homepage, Appointments, and Appointment Details pages.

Patients using Android devices can now download files containing a "/" in the title without issues.

Patients can now view the custom text configured for the Appointment Reason when booking an appointment.

If you require patients to pay a fee online before booking, we now hold credit card transactions until the appointment is successfully booked to prevent issues caused by booking errors. In your Stripe dashboard, you may see Uncaptured transactions. Stripe automatically expires these transactions after seven days, but you can cancel them at any time. You should avoid capturing these payments to prevent duplicate charges.

When patients search for an appointment reason during online booking and enter a configured Searchable Phrase, the configured presenting issue now appears as an option.

When only one location is available for online booking, patients do not see the Location page. This reduces clicks as the one location is automatically selected.

Patients can now see the Custom Text added to Settings > CHR Connect App > Booking flow > Locations. For more information, refer to TELUS CHR Connect Settings.

During online booking on CHR Connect, the Reason and Location pages now display all presenting issues and locations; previously, a maximum of 10 appeared. They also now appear in the same order as configured in your CHR.

When a patient books a virtual appointment and their device time zone differs from your clinic's time zone, the appointment displays in the patient's local date and time. The clinic’s date and time can be referenced by hovering over the i icon. The appointment details page displays the patient's time zone, and the appointment is correctly imported to the patient's Google Calendar.

Patients can now see third-party insured invoices in the Billing section of CHR Connect. You must select Visible to patient in the Insured Payment window for the billing item and have View Billing enabled to display the invoice.

We created a new Self-serve patient registration setting specifically for CHR Connect, previously this setting was shared with the Portal Accessibility for New Patient setting that now only controls registration on the patient portal.

Additionally, on the Add clinic page, patients can now see an Accepts New Patients label for clinics that accept new patients. This saves patients time by informing them upfront if the clinic accepts new patients, avoiding unnecessary registration.

If you do not have a province where the age of majority can be calculated in Account Information, 12 is used when adding a dependent.

When you write off a private billing item, the patient sees Void on the invoice and in the Billing section of CHR Connect.

Patients cannot match with archived patient charts when adding a dependent or linking their account with a new clinic.

Patients using an Apple mobile device can once again log in and sign up using their Google account for single sign-on.

If you have self-serve check in enabled, patients can once again see the Check In button on CHR Connect 30 minutes before the scheduled physical appointment. Additionally, if you have CHR Connect Pro, patients are also sent the push notification.

When you disable the Reason step for eBooking and the patient selects a Group Visit, the Location tab once again appears and the patient can continue booking the group visit.

When patients book an appointment on CHR Connect, July 31 now appears on the calendar instead of a grey box.

When patients request an appointment through the CHR Connect app, they can now select Phone Visit as a Visit Type option. For more information, refer to TELUS CHR Connect Settings and Modifying appointment types.

You can now choose whether you want patients to see the reason (presenting issue) tab when they are requesting an appointment. Additionally, patients can now see the Custom Text added to Settings > CHR Connect App > Booking flow > Appointment Type and Reason. For more information, refer to TELUS CHR Connect Settings.

When you archive a patient’s chart, the patient can now choose to either remove your clinic from their account or reconnect with a new profile. If the patient has a connected dependent, they can make the dependent’s account the primary account. Any additional dependents are linked to the new account owner.

We added a Remember Me option to the CHR Connect login screen. When patients select this option, the next time they log in on the same device, their email auto-populates and they do not need to enter their password.

We updated the payment method icons in the Billing > Paid section.

Broadcast messages sent to more than 100 patients are now visible in the Messages section.

Patients can now view your shared screen in landscape mode.

If you allow new patients to register with your clinic on CHR Connect, they must verify their phone number when connecting.

The push notification link now directs patients to the correct virtual visit.

Patients can now see your screen when you share it during a virtual visit. For more information, refer to Screen sharing during virtual visits.

Patients now click on links you share with them, for example, via messages, broadcasts, and virtual visit chat messages.

You can now control the ability for patients to skip pre-visit Qnaires when they self-book appointments.

Patients now link their dependents' account in the Connected Circle section, previously known as Family Management.

When a patient signs up for CHR Connect using their Gmail login information, and then logs in with Google single sign-on using the same Gmail account, they are now connected to the same CHR Connect account.

For security reasons, patients must have a passcode on their device to use CHR Connect. We have improved error messaging for situations when a patient has not set a passcode.

The CHR Connect app information page, which patients see before signing up, now clearly displays the desktop version information and link. This helps patients understand that they do not need to download the CHR Connect application.

CHR Connect now accepts the same formatting for the NT identification type as the CHR.

Patients can now see the chat window while waiting for you to join their virtual visit.

When a patient responds to a message on behalf of their dependent, the message now retains the original patient's information. Additionally, the message indicates who sent it and on whose behalf (the dependent).

When a patient connected to multiple clinics using CHR Connect clicks a notification link for an invoice, appointment, or message, they are now directed to the correct clinic on CHR Connect.

When you make a payment for a private billing item, it now displays correctly on CHR Connect, instead of showing as cash. Previously, only Stripe and cash payments were displayed correctly.

If you configure presenting issues in French and the patient sets their language to French, they now see the French version of the presenting issues.

When a patient starts a Qnaire it now opens in their selected language.

If you have CHR Connect Pro enabled:

When a new patient receives an invite to join a clinic, the clinic details remain for easy sign-up if the patient uses Biometrics.

The CHR Connect app no longer crashes when a patient clicks Pay in the checkout window of an invoice.

Patients can now easily add an upcoming appointment to their Google or Apple calendar directly from the appointment details section.

We added clearer messaging when patients add dependents to their account and no match is found to an existing patient chart in the CHR. This prevents duplicate charts from being created.

When patients use Safari, the camera indicator no longer stays active after they leave a virtual visit.

If you have CHR Connect Pro enabled:

We’ve improved the virtual visit experience by adding screen rotation so patients can quickly switch from portrait to landscape mode.

When connecting their account to your clinic, patients with apostrophes in their name can now match with their patient chart.

Patients can now check a linked dependent in for a physical appointment. Additionally the Check In button is no longer cut off on Apple mobile devices.

We reduced the number of clicks required to add or delete credit cards in the Payment Method section.

If you have CHR Connect Pro enabled:

When you disable portal access for a patient, they can connect to your clinic, however they cannot book appointments, or initiate messages. They can perform all other actions, including completing Qnaires, rescheduling or canceling appointments. If you remove access for a patient's dependent, the same applies only for the dependent.

When a patient requests an invoice for their dependent, the invoice message now clearly indicates who the invoice is for. Additionally, they can more easily see their credit card details when making a payment.

If you have CHR Connect Pro enabled: