Improvements
Redesigned inbox
📌Note: TELUS Health must manually enable this feature following the release. To ensure a smooth transition, this feature will gradually be made available over the next several weeks.
As part of our ongoing usability and design improvements, we've reorganized your inbox into a newly-designed window, offering a more intuitive layout that enhances efficiency while preserving existing functionality.
Below are some examples of the changes:
The new inbox organization uses tabs for each provider’s inbox to improve loading times and reduce scrolling. Your personal inbox appears first for immediate access, followed by additional inboxes in alphabetical order.
When you snooze an item or mark an item as done, to view all Snoozed and Done items, they now appear as filters replacing the previous separate Snoozed and Done windows.
You can customize your inbox view to match your workflow needs. You can show, hide, and reorder columns to display the most relevant information that only applies to your inbox.
The new patient-centric grouping and filtering helps you locate specific patient information quickly. You can group and filter inbox items by patient to streamline your search.
Quick actions enable you to perform common tasks without opening individual inbox items. To mark a message, hover over the item and click the Quick actions menu ( the "kebab" icon to the right of the item). You can mark items as urgent, unread, or done.
Stay tuned as there is more to come in future releases. For more information, refer to Redesigned Inbox.
Redesigned patient search interface in Patients
📌Note: TELUS Health must manually enable this feature following the release. To ensure a smooth transition, this feature will gradually be made available over the next several weeks.
The redesigned patient search interface simplifies how you find and manage patient charts. When you select Patients from the main menu to do a patient search, you now see radio buttons for Active and Archived patient selections. For clinics connected to a provincial Client Registry, a radio button appears for Registry instead of a check box when searching for patients.
Recording obstetrical history in the patient summary view
You can now record an overview of your patient's obstetrical history in the Summary view of the patient's chart in the form of GTPAL (Gravida, Term, Preterm, Abortus, Living) and other values.
The Obstetrical history subsection only appears if there is at least one current or past pregnancy documented.
Updated private pay invoice formats
When you generate a private pay invoice, your provider license number and occupation now appear along with your electronic signature, if configured. The system adds relevant diagnosis codes when applicable, and calculates and shows the payment due date when set up in Settings > Billing > Default Billing Settings. If the due date is not configured, the due date does not appear on the invoice.
Encounter diagnoses populate when using a billing template in the Visits dashboard
When you create an insured payment from the Visits dashboard using a billing template, the system now transfers diagnosis codes from the patient's encounter to the corresponding fee items. This enhancement eliminates manual entry and reduces the risk of errors.
Additional payment method options
When you are collecting bill payments, you can now process payments through two additional methods, Other and Electronic funds transfer (EFT).
With the Other payment method, you can add detailed comments to document specific payment arrangements.
Electronic funds transfer streamlines the process of receiving direct deposits from patient bank accounts.
Clearer labels for medical directive settings
For clinics with medical directives in place, the labels for medical directive settings now better clarify their purpose.
In Settings > Account Information > Users, when you select a user and click the pencil icon to edit, under the General tab, you now see Working Under Medical Directive with the description Select the prescribers this user can sign on behalf of.
The same label appears in Profile > Personal Information > Preferences when you set your default supervising provider.
CHR Connect: Screen sharing during virtual visits
📌Note: TELUS Health must manually enable this feature following the release. It could take up to 24 hours before you see the functionality.
For clinics using CHR Connect, and the screen sharing feature is enabled for the clinic, you can now share your screen during virtual visits, including group sessions.
During a virtual visit, any provider on the call can initiate screen sharing to display relevant information, though only one screen can be shared at a time. When a provider shares their screen, it becomes the main display.
For more information, refer to Conducting and ending a Pathways virtual visit.
Alberta: PCPCM fee code updates
To maintain compliance with the Primary Care Physician Compensation Model (PCPCM) billing requirements, we implemented new warning messages and validations for fee codes PC001, PC002, PC003, and PC004.
The system now displays a warning when you attempt to save these codes without documented start and finish times.
When you submit a provincial bill with these codes, the system validates that you use a valid PCPCM BA number and the required non-patient specific identification type AB with Unique Lifetime Identifier (ULI) of 10814-7612. If any of these validations fail, the system displays an error message.
For more information, refer to Billing for Primary Care Physician Compensation Model (PCPCM) (Alberta).
Alberta: Billing for Blended Capitation Model (BCM)
The CHR now supports the Blended Capitation Model (BCM). This billing model combines capitation and fee-for-service payments. To enroll in the Blended Capitation Model (BCM), submit a completed application form to actt@albertadoctors.org. Upon approval, you'll receive a new BCM Business Arrangement (BA) number and you can email the CARE team at care.emraccounts@telus.com to enable BCM billing in the CHR.
For more information, refer to Billing for Blended Capitation Model (BCM) (Alberta).
Ontario: Cloning an insured payment
You can now clone payments in the insured payment window. When you click Clone Payment, it creates an exact copy of the entire payment, automatically updating the service date to the current date while preserving all other payment details including the status.
New Brunswick: Fee code update
We have updated the New Brunswick fee code list in the CHR to include changes effective February 21, 2025.
You can now bill the following fee codes:
9511 Herniotomy Inguinal Femoral Single
9512 Herniotomy Inguinal Femoral Bilateral
9513 Herniotomy Inguinal Femoral Recurrent Single
9514 Herniotomy Inguinal Femoral Recurrent Bilateral
PEI: New automated outbox notifications privacy settings
Notifications such as PrescribeIT prescription delivery confirmations and received pharmacy communications are now removed from view for all users. Your Outbox continues to display all of your personal sent communications and direct patient messages but all automated notifications are hidden.
Fixes
When creating a message and applying a message template with Health Profile variables from the Social History record and Obstetrical Care record sections, the health profile information is now inserted.
In the patient chart header, the calendar icon is now correctly aligned beside the Next appointment date.
Deleted patient data properties no longer appear in the patient data header, unless the specific patient chart contains previously recorded data for that property.
In your Inbox, when you open a failed fax, you can share it with another user by clicking Share > New Message.
When managing self-referrals in Incoming referrals, you can now register patients even after archiving their duplicate self-referrals.
When you add or remove a pre-visit Qnaire from an appointment that has been cancelled, rejected, or marked as arrived, the system now records the time of these changes.
When you cancel a group visit, all patients in the group now receive a cancellation notification.
When you reschedule appointments using the scissors icon, all appointment reminders are now correctly set before the new appointment date instead of after it.
The number of unread items in your Inbox now updates when you open internal messages or receive new manual lab reports without requiring a page refresh.
Lab results that contain partial dates or non-standard time formats are now imported correctly. Additionally, the system now maintains a minimum of 6 characters in lab accession numbers when the value contains hyphens.
In the New or Update Patient window, the Identifications section now has placeholder text (or hints) in the empty fields to guide you on what information to enter. Also, when you add or edit an identification, the first field is now named Identification type.
In the New or Update Patient window, the Identifications section, identifications are now correctly aligned and shortened when names are too long. This improves readability and prevents layout issues with tooltips and the Make Primary option.
When you remove items from a field that has multiple entries, the X is no longer obscured and you can easily select it.
In Scheduling Settings, when adding Pre-visit Qnaires to appointment types, you can now search for specific Qnaires even if there are unnamed or undescribed Qnaires in your list. Additionally, when searching for a pre-visit Qnaire or adding one in the Reminders section, only published Qnaires are now displayed in the list.
Lab results with multiple accessions numbers successfully import into the CHR and existing lab reports are therefore correctly updated.
If your CHR language is set to French, you can now record and save an immunization or injection with the Type set to Allergy, Immunization, or Other.
For clinics using TELUS Health eClaims, when adding insurance policy information to a patient's chart who is not the primary insured member, the system now prevents you from entering future dates for the insured member's date of birth.
Ontario and New Brunswick: In an encounter, when adding multiple billing items, the diagnostic code from the first billing item now automatically populates in subsequent billing items.
PEI: Updated lab results from electronic lab reports also appear in the patient’s chart Lab Results section.
PrescribeIT®: When creating a message and applying a message template, the variables display correctly so that you can interact with them as intended.
📌 Note: New CHR versions are released on a regular bi-weekly schedule. However, there are times where a fix is released prior to the next scheduled release. These off-schedule release fixes are documented in the separate off-schedule release notes.