Patients may occasionally see errors when using the patient portal. These are a few common ones, and their resolutions.
A portal disabled error appears when patients are trying to access the portal.
The patient portal is disabled. See Enabling the patient portal to resolve the error.
Error message appears when an existing patient attempts to log in.
Once patient portal has been enabled for the clinic, you have to enable the portal for each pre-existing patient.
Open the patient's chart. Click Update Information and open the Portal tab.
Error message appears when patients attempt to book an appointment at a specific location.
For locations to be bookable in the patient portal, there are three conditions:
Updated May 30, 2021