Patients may occasionally see errors when using the patient portal. These are a few common ones, and their resolutions.
Error message | Image | Solution |
A portal disabled error appears when patients are trying to access the portal. | The patient portal is disabled. See Enabling the patient portal to resolve the error. | |
Error message appears when an existing patient attempts to log in. | Once patient portal has been enabled for the clinic, you have to enable the portal for each pre-existing patient. Open the patient's chart. Click Update Information and open the Portal tab. | |
Error message appears when patients attempt to book an appointment at a specific location. | For locations to be bookable in the patient portal, there are three conditions:
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Updated May 30, 2021