When logged into the CHR, you can access the CHR Resource Centre, which provides the latest product updates, a link to the CHR help centre, a CHR AI-chatbot, and access to our human support team.
To access the CHR Resource Centre, in the bottom-left of your CHR, click the megaphone icon.
Accessing the CHR Assistant
This AI-powered chatbot offers quick answers to common questions and basic troubleshooting guidance.
To use it, select CHR Assistant. Choose your province, type your question, and click the arrow icon to send.
💡Tip: For the best experience, ask clear questions with context, verify responses using the referenced help articles, and use feedback buttons to help improve the assistant's responses. To learn more about the AI chatbot, click the question mark icon at the top right to read the General User Guide.
Accessing the CHR help centre
The CHR help centre provides numerous learning resources, including training videos, release notes, eLearning courses, webinar recordings, and step-by-step help guides.
📌Note: If you are not logged into your CHR account, you can access the TELUS CHR help centre from your web browser. Navigate to help.inputhealth.com. Create a bookmark for the help centre. To the right of the URL, click the star icon and choose where to save the bookmark.
From the CHR Resource Centre, access the CHR help centre in two ways:
1. To open the help centre in a separate browser window, click Knowledge base.
2. To open and read help articles while working in the CHR, click CHR Support.
📌 Note: This is useful for accessing information while working in different sections of the CHR. For example, if you want to learn how to stop a medication, you can search for and open the Stopping medications article while in the Medications section of the patient's chart.
In the CHR Support window that opens, click the question mark icon in the bottom-right or Search for help to browse topics or search for specific information.
📌 Note: To return to the CHR Support window, select the Home icon.
To assist with discovering the help content you need, help articles are organised under collections, with some divided into sub-sections. For example, the Patient charts collection has various sub-sections, from Navigating patient charts to Patient chart settings.
💡 Tips: When viewing a help article from within the CHR,
To enlarge/reduce the size of the article window, click the arrows in the top-right corner of the article.
To return to the sub-section, collection page, or main support page from an open article, click the arrow at the top-left corner.
To read the article in a separate browser window from your CHR, at the bottom of the article, click Open in help center.
📌 Note: You can use the CHR on both a PC and Mac platforms. In our help articles, where necessary, differences in keys are shown as follows: “press Ctrl {Command} and click…” where the keys shown in brackets are for the Mac platform.
Contacting the TELUS Health support team
If you have not found answers using the CHR Assistant or the CHR help centre, or have complex questions, chat with our human support team.
From the CHR Resource Centre, click CHR Support.
A new window opens.
To start a new conversation, click Send us a message.
If you already have a chat open, it appears under Recent message. Click to continue chatting with Support.
📌 Note: To view your past conversations, click the speechbubble icon in the bottom menu of the window.
For more information refer to Contact us.
💡 Tip: To ensure that we can easily identify you and validate your account details, when contacting us, make sure that you are signed into your CHR account.
Staying up to date
Access bi-weekly updated CHR Release notes in our CHR help centre.
To read about recent CHR enhancements and upcoming features, from the CHR Resource Centre, select Product Updates.
Giving feedback on help articles
Help us improve our content by reacting with a happy, neutral, or disappointed face at the bottom of each article. If you respond with a 😞 we can improve the article.
Updated February 14, 2025