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TELUS Health Connect release notes (2026)


⚠️ Important: Patients' mobile device systems should be up to date. They must be using iOS 13 or later, or Android 24 (7.0) or later to use the TELUS Health Connect app. TELUS Health Connect can also be accessed on a computer via a web browser at thconnect.telushealth.com.

For more information about TELUS Health Connect and the available functionality, refer to TELUS Health Connect.

Fixes and improvements

April 2026

Version 27.1 - Arpil 28, 2026

When patients book individual appointments, the Location step now appears before the Reason step in the booking flow, ensuring patients only see the reasons for their visit available at the selected location.

Version 26.7 - Arpil 15, 2026

When patients book individual appointments, the flow is now more streamlined. Related options are combined so patients see only what's relevant to their selection. Booking group appointments remain unchanged.

Version 26.6 - Arpil 2, 2026

  • When booking an appointment and there are no available appointments at a location, the message now clearly states there are no availabilities.

  • When patients request a password reset for an email address that is not linked to a patient profile, they now receive an email explaining this, with options to try a different email or create a new account.

  • Clinics can now identify their sandbox domain in their TELUS Health Connect settings so that patients no longer see sandbox clinic domains in the clinic list or can self-register to them, preventing confusion between sandbox and live domains. Sandbox domains remain available through clinic invitation if necessary. To enable this setting, go to Settings > Connect App and select Enable below Enable Sandbox mode. For more information, refer to TELUS Health Connect settings.

March 2026

Version 26.5 - March 17, 2026

  • When booking appointments and searching for a clinic with accents, patients no longer need to type accents exactly as they appear in the clinic name. For example, searching for "clinique premiere ligne" will now find "Clinique Première Ligne."

  • When you have an appointment type's online booking setting of Default Status from Patient set to None, and the patient books that appointment type, they no longer see a status label associated with that appointment. This applies to views in the home dashboard, appointment list, appointment details, and booking confirmation screens.

Version 26.4.3 - March 11, 2026

When patients connect with your clinic and enter an email address during the matching flow, the email is now properly saved to their contact information.

February 2026

Version 26.3 - February 16, 2026

If you have Self-serve check in enabled, patients must now be within 30 meters of your clinic to complete self check-in.
When patients click Check In, the app requests location permission to verify their proximity. Once verified, patients validate their contact information (PHN, address, and phone number) before their status changes to Arrived.

If check-in fails for any reason, patients are directed to your reception and can retry later; their appointment is not marked as arrived.

Version 26.2 - February 6, 2026

Patients can now enable two-factor authentication (2FA) on their TELUS Health Connect accounts, with the flexibility to use either email or SMS verification. New patients are prompted to set it up during sign-up, while existing patients are asked to enable it when they log into their account next. Patients can also enable or manage 2FA under their account Settings. This additional security layer helps protect their health information.
📌 Note: You can request a report of patient 2FA usage by emailing connectsupport@telus.com.

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